Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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glad Nationwidecares
It"s nice to see that an insurance co is interested in how my pet is doing. Keep up the good work.
Insurer: Nationwide
By: Ann
#1 Pet insurance out there!
If you are looking for total coverage for your pet, then I would recommend Nationwide Pet insurance in a heart-beat. I was a long-time customer of VPI, which was acquired by Nationwide. Although a little pricey, it is well worth it as the "Whole Pet With Wellness Plan" is phenomenal. Using the "Vitusvet" phone application, you can electronically submit claims and get reimbursed within 48 to 72 hours. Their customer service is excellent.
Insurer: Nationwide
By: Krish
The BEST Insurance For Your Pet
My sweet 4.5 year old Labrador Retriever, Roscoe, was diagnosed with osteosarcoma 3 weeks ago. A decision had to be made quickly as to what care we would be able to give him. He is our everything! We are choosing to fight cancer and Healthy Paws has been behind us every step of the way. They have proven to be reliable and compassionate! Submitting claims is as easy as taking a picture of the invoice and uploading to the app. Roscoe is undergoing chemotherapy and had his front leg amputated. Healthy Paws responded quickly and has paid what was promised with every invoice. It’s seamless and I’m beyond grateful that we have it.
Insurer: Healthy Paws
By: Holly
Great
Great company to work with. Very helpful and efficient
Insurer: Nationwide
By: Maggie
Better safe than sorry.
Submitting a claim was easy Any questions I had were resolved quickly.
Insurer: ASPCA
By: John
I am grateful to have had the financial support Healthy Paws provided to provide my dog with the quality of life she deserves!
My 1.6 month year old dog was rescued from an abandonment situation and has a challenging first year and a half of life; both medically and emotionally. In the last year my dog Shaylee had suddenly developed a limp which greatly interfered with the activities a puppy is entitled to enjoy; such as running and playing without pain. Healthy Paws made it financially possible for me to identify the cause of this limp and support Shaylee with getting the treatment she deserves. Unfortunately, shortly after Shaylee's recovery from this limp, she developed a large growth on her paw due to a viral infection which again impacted her quality of life as she experienced pain when she walked and played as well as risk for infection due to the open wound resulting from the growth. Once again, Healthy Paws was there to provide financial support which greatly assisted me in getting Shaylee the surgery and follow up treatment she required to be a happy and healthy puppy. The reimbursement was provided quickly and I never felt that Healthy Paws was attempting to question the validity of my claims. I am a very happy and now loyal customer and feel comforted knowing I will always have the financial support necessary to care for my Shaylee. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Maureen
Easy claim and prompt responses.
Nationwide pet insurance was the smartest decision we made when adopting our pet. It’s unfortunate our little guy has health issues but grateful for Nationwide who has financially and verbally supported us. I would recommend and advise prospective pet owners to give Nationwide a call.
Insurer: Nationwide
By: Elaine
Amazing job!
Cooper is postop week 8 after having a CLL procedure . He is doing great, Cooper also is in physical therapy for 6 weeks ! Thank you Nationwide everyone was great and the process for filing a claim was very easy! Thank you for caring 🧚♀️
Insurer: Nationwide
By: Janet
Excellent Service!
Truly can’t imagine going through another pet insurance agency. I love the support we get through Nationwide! The team is incredibly quick and you can tell they genuinely care about my little puppy :) Atlas loves you all! Thanks for the excellent customer service!
Insurer: Nationwide
By: Mackensie
Amazing pet insurance company
Healthy Paws is an amazing pet insurance company. My dog is only 5 years old and she tore her meniscus and acl on her left leg in 2018 & then her right leg in 2019. She needed surgery on both legs. Healthy Paws covered 90% of both surgeries. All I had to do was submit the papers & a check was mailed to me. They also sent me emails asking how she was doing after her surgery. I highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Suzette