Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Effective Claims Process
Quick, easy and efficient when linked with my Pet's medical history at my veterinary office.
Insurer: Trupanion
By: Vicki
Everyone I have contacted at Trupanion has been caring and kind they truly care about the pets they insure and my claims were approved within a week of submitting and the money was in my account.
Everyone I have contacted at Trupanion has been caring and kind they truly care about the pets they insure and my claims were approved within a week of submitting and the money was in my account. It's so reassuring to know when your animal is sick that you can get them the care they need.
Insurer: Trupanion
By: Shelli
Very straightforward and a very quick turnaround much appreciated.
Very straightforward and a very quick turnaround, much appreciated.
Insurer: Trupanion
By: Brian
Very pleased with the service!
Very satisfied with the representatives and timeliness of claim payouts.
Insurer: Trupanion
By: Janet
Timely response
Trupanion replied promptly to our claim.
Insurer: Trupanion
By: Clifford
Easy claims
It's always such a pleasure to deal with trupanion, they make it so easy to submit claims and they respond back so quickly to let you know where they are at, I definitely have recommended them.
Insurer: Trupanion
By: Jennifer
Best Insurance out there for our pets.
I have had the best service from y'all that I could ever ask for from any company. I am constantly recommending you to all my friends with fur babies and even in the Vet office I tell everyone that I see there that be y'all are the very best.
Insurer: Trupanion
By: Donna
Overall it was a good experience.
Overall, it was a good experience. Thank you for caring about Benny.
Insurer: Trupanion
By: Heide
Trupanion is peace of mind
As we go through numerous tests meds trying to get our young cat healthy again, it's been a huge relief to know that Trupanion is there to help every step of the way. It's stressful enough when you have a sick family member, never mind trying to figure out the finances.
Insurer: Trupanion Canada
By: Kathryn
Trupanion is the best!
Very helpful and fast. Also sympathetic and friendly.
Insurer: Trupanion Canada
By: Monique