Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Great service
Love the ease of submitting a claim and the always fast response.
Insurer: Nationwide
By: Jennifer
Very happy with insurance plan and service
Great insurance plan and service.
Insurer: Nationwide
By: Joanne
Pet insurance that has been easy to work with and cover our needs.
Thank you for taking care of Mario, our 9 year old Beagle. You've taken care of coverage of many routine and health issues these past 9 years. He just had surgery on his torn cruciate, and is recovering well so far. Easy talking to customer service in advance, and easy to file the claim.
Insurer: Nationwide
By: Joanne
Great experience
I've made several claims for my older cat, and Nationwide has been great to work with. Submitting the claim through the VitusVet app is a breeze and claims have been processed timely with no hassles.
Insurer: Nationwide
By: Carolyn
Excellent Experience!
My cat Oliver has been going through a lot of medical issue this year, and my pet insurance has been a blessing! It is very easy to use, and I get a fast answer from the nationwide team about my claims!
Insurer: Nationwide
By: Indiana
The best pet insurancer is Nationwide
I checked out multiple companies for pet insurance before signing up for Nationwide through my work. I found it covers better than most other companies and through my work the cost was the best. After a short time I had the unpleasant news that my Labrador puppy has a health issue that will be chronic during pollin season. After reaching my deductible my claims were processed quickly and paid well for medicine and the Veterinarian appointment. I was also pleased when I spoke with a representative about how I could email my claim instead of fax or snail mail. They were helpful and seemed to really care about my puppy. This company "Nationwide" is amazing! I just wish I had signed up my older dog when he was young before he had medical problems that has cost me thousands of dollars each year.
Insurer: Nationwide
By: Rochelle
Great Pet Insurance
Healthy paws is an excellent pet insurance provider. The claims process is seamless and painless! They also check up on your fur baby afterwards.
Insurer: Healthy Paws
By: Ghazal
You provide excellent service. Glad I have NATIONWIDE
Excellent service MIKKI’S is doing fine Thank you
Insurer: Nationwide
By: Delphine
Thank you for a great Program!
Nationwide, Wow you have become better since our first year. I have payroll deduction. No claim forms, your app is allows me to post immediately, you have partnered with Chase, Payment in less than 3 weeks instead of 6 weeks. I did notice that a claim during the Summer, you paid for her nail clipping but on my last claim you paid a smaller portion of the clippings. Husband and I are getting older and we prefer the vet handle clipping her nails. Overall, this program is outstanding and I highly recommend for all dog owners.
Insurer: Nationwide
By: Christine
Love the focus on wellness!
One of my Frenchies is covered by Nationwide and has the wellness rider. Being in the healthcare business myself, I understand the importance of focusing on wellness and prevention. I am grateful that Nationwide is there for me and Ari through both the good times and the not so good times. Thank you, Nationwide!
Insurer: Nationwide
By: Jodi