Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
Other Categories
Amazing customer service!
Fast claim turn around, great coverage and even checked in after a major surgery to make sure my pup was recovering well.
Insurer: Healthy Paws
By: Emily
A pet lovers dream for taking care of your dog.
My pure-bred Maltese developed totally unexpected illness in his first five years. Not only does Healthy Paws cover everything that is expensive, they do so quickly and with concern. There is no better pet insurance; there is none that even compares. Thank you, Healthy Paws!
Insurer: Healthy Paws
By: Phyllis
Quick and easy
Great coverage and filing a claim is quick, easy, and painless. Integrates well with the VitusVet app.
Insurer: Nationwide
By: Shruti
I wish I could give more that 10 on 10 stars!
So easy to submit claims on the app, and customer service is the best. My friend has pet insurance from another company and he has so much stress submitting claims and they take forever to process. I have the whole pet with wellness plan (so great and still really affordable compared to other companies for what you get, even though my dog is 9). I never ever worry if she needs to make a trip to the vet. I wish I had gotten pet insurance sooner. Don’t wait! Nationwide really cares and I feel like we’re in good hands.
Insurer: Nationwide
By: Jessy
Simple, Fast and Caring!
After a sudden illness with my pet, I filed a claim and the process was simple, I was kept up to date on the status and payment was quick. I was also touched by the email check back on how she was doing. Brought a smile to my face given she is much better now. I am very pleased with the coverage and service.
Insurer: Nationwide
By: Kelly
Very responsive
I was referred to Trupanion by my veterinarian who insured his pets with them. They are extremely quick once a claim is filed and coverage is good. My only complaint would be that the rate went up over 30% after the first year. Customer service explained that it was not due to age or claims, but because of current cost pricing of all vets in my area. They have to justify increases through the insurance commission for approval like all insurance companies. Yes, I would recommend this company.
Insurer: Trupanion
By: Mellaurie
Effective Claims Process
Quick, easy and efficient when linked with my Pet's medical history at my veterinary office.
Insurer: Trupanion
By: Vicki
Everyone I have contacted at Trupanion has been caring and kind they truly care about the pets they insure and my claims were approved within a week of submitting and the money was in my account.
Everyone I have contacted at Trupanion has been caring and kind they truly care about the pets they insure and my claims were approved within a week of submitting and the money was in my account. It's so reassuring to know when your animal is sick that you can get them the care they need.
Insurer: Trupanion
By: Shelli