Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Reimbursement slowing
The time it takes to be reimbursed for a claim has literally doubled since we first signed up 3 years ago. This is disappointing, and an inconvenience. Hopefully there are plans to improve service levels.
Insurer: Pets Best
By: Ruth
Claims process was easy
I mailed my vet receipts to Pets Best and they processed the claim quickly. I feel confident that this pet insurance choice is the "Best" for my "Pet".
Insurer: Pets Best
By: Elizabeth
Loving company
How lucky Zoe, our Standard poodle is to have her health care covered by a loving group. Pets Best is so helpful, fast with response and financial coverage. Thank you.
Insurer: Pets Best
By: Ray
Solves issues quickly
Every time I have a claim the process is so easy. I love how quick Pets Best works with solving any issues and processing claims.
Insurer: Pets Best
By: Isabel
Easy
All I can say is that everything is easy. Easy to submit claims, easy to access my account, easy to understand the EOB for each claim submitted. Thanks!
Insurer: Pets Best
By: Janice
Wow! That was fast!
I sent in for reimbursement for medications under the wellness portion on my dog's health plan. The check came in less than 2 weeks! Super easy process with no hassle. You all are amazing!
Insurer: Pets Best
By: Susan
Amazing, fast, no issues, and thoughtful!!
One of our little guys woke up paralyzed; we rush to vet and then ER. He had surgery and will start therapy in a couple weeks (which is ALSO covered!!). I submitted the invoice and it was processed in less than a week, no questions or concerns. I called to asked about therapy coverage and the person was so helpful and asked how our guy was doing. I also received an email asking how his healing is going!!! This company gets me!! <3
Insurer: Healthy Paws
By: Jenny
Very helpful and so worth it!
So glad I decided to go with nationwide. They have been more than helpful during a ruff year for my big guy.
Insurer: Nationwide
By: Reed
Outstanding Service
Nationwide Pet Insurance provides outstanding service and value. No more worries taking our pets to the vet knowing that we are covered and will be paid out in a short time. Ease of filling out claims and receiving payments. If you have a pet get this insurance.
Insurer: Nationwide
By: James
Ease of reporting, fast claim payment, helpful, professional, friendly representatives.
My dog, Rocky, has been sick for 3 months. He had kennel cough, which spread to pneumonia. We have seen the Vet several times, had multiple x-rays, and filled several prescriptions. My claims have been simple to submit, have all been paid extremely fast, no questions asked, and when I have had to call to inquire, the representative was friendly, helpful, and professional. I am very pleased with Nationwide Pet Insurance.
Insurer: Nationwide
By: Elizabeth