Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Best insurance company to deal with
Excellent customer service, quick communication, excellent benefit reimbursement
Insurer: Nationwide
By: Helen
Quick Claims Processing
I absolutely love Nationwide! The customer service is amazing and the ease of submitting claims is astounding. I had no problems at all with my claim and it was processed within a week!
Insurer: Nationwide
By: Jacquelyn
Best Claims Service
My puppy most recently tore is dewclaw and had to see the vet! I was able to file my claim on my mobile phone the day we saw the vet! And I'm pretty sure I had payment from Nationwide to reimburse me within the next day or two! Pleasantly surprised at the consistent speed at which they acknowledge and process claims. I also find it so sweet that they send personalized notes out to check on my pet after a claim has been made.
Insurer: Nationwide
By: Jen
No regret in getting this pet insurance for our fur baby!
Customer service agents have always been helpful every time I call them and the online claim filing is a breeze. Please keep up the good work!
Insurer: Nationwide
By: Pam
Appreciate the quickness in reimbursing us for the out-of-pocket vet bills
Everyone has been really helpful, and that's especially important when you are going through a traumatic event with your pet. The quick review process helps in receiving reimbursement in a timely manner.
Insurer: Nationwide
By: Gail
ASPCA Insurance is wonderful
I don't normally write reviews, but ASPCA has been amazing. Our 10+ year-old rescue Australian Cattle Dog mix developed an auto immune disease and low-rider spine problems that has requires an expensive medication and treatments. ASPCA has been covering that medication, no hassle, prompt reimbursement, with really easy online claims processing. I also love how we were able to customize our co-insurance, deductible and maximum coverage to meet our needs. Their phone reps are caring and friendly.
Insurer: ASPCA
By: Larry
This is the best insurance company better than my own personal one and that’s saying something.
This was my response back when Healthy Paws sent an e-mail asking how the surgery went. Hello. Ari is on his first week of recovery. He is doing really well. The surgery would not have been possible without Healthy Paws. We can’t thank the staff’s understanding and how quickly the claims are processed. The amount of stress with a loved pet with health issues is so hard and healthy paws and it’s staff take some of that burden off our shoulders. I am recommending this service to everyone that I know with a loving pet and hope I can help bring business your way, lord knows you deserve it. You have a loyal customer in the Burtons . Thanks again for all your help and understanding and again, the staff, they are awesome and please let them know how much they are appreciated Anthony and Helen Burton
Insurer: Healthy Paws
By: Anthony
Very satisfied with Nationwide.
I was happy with the customer service and with the settlement of this claim.
Insurer: Nationwide
By: Paula