Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Great service
Nationwide Pet Insurance is amazing! They covered almost 100% of my puppy’s visit! Anything they can do to help, they will do! I’m glad I went with Nationwide! Thank you!
Insurer: Nationwide
By: Dazleshia
AFter using other insurances, Nationwide is the one I recommed to my friend because of its coverage and customer services.
AFter using other insurances, Nationwide is the one I recommed to my friend because of its coverage and customer services. great service!!!
Insurer: Nationwide
By: gloria
great experience with Nationwide
Great response on claims. Very happy with service, including quick responses.
Insurer: Nationwide
By: Roxanne
Quick response time to our pets torn ACL surgery
We are thankful for our Nationwide coverage as we experienced an unexpected surgery once our dog tore his ACL. Nationwide was very quick in responding to each claim we submitted, not to mention taking a huge burden off of us financially since our pets operation was covered. Thank you Nationwide.
Insurer: Nationwide
By: Theresa
HORRIBLE!!! DO NOT WASTE YOUR MONEY!
Horrible customer service! Claims take over 2 months and numerous phone calls. DO NOT WASTE YOUR MONEY!
Insurer: Pets Best
By: REBECCA
Quick & Easy
The ease of submitting claims and turnaround time on notification/reimbursement has been top notch. I would and have recommended Embrace Pet Insurance to family & friends. Thank you.
Insurer: Embrace
By: Mary
Great Insurance
This insurance was a great choice for us. We checked other companies but none offered the same benefits. We have been very satisfied with the way in which ASPCA Insurance has handled our claims. Would definitely recommend it others, in fact we already have.
Insurer: ASPCA
By: Vicki
Not worth it
I have had Nationwide Pet insurance for at least 10 years. When I finally need to use it, I chance it will not be covered even through the vet finds it necessary. I will not be continuing with the product once my cat is better. I risk paying $500 and not getting anything back. This is worse than health insurance. I plan to tell everyone I know not to purchase this. Your better off paying out of pocket unless your animal is sick all the time or has a disease.
Insurer: Nationwide
By: Jessica
Horrible company.
I decided to get pet insurance due to having large bills from the vet in the past with other animals and struggling even to this day to pay them off. I signed up for the company back in June and the only thing they have been consistent with was taking my money. Took me calling and calling to get a claim even looked at and calling and calling about a reimbursement which I never got. At this point I was paying 57 dollars a month right into their pockets. She just had to get a surgery for a lump removal and they said I was getting money back to help pay it off. I waited for weeks and never got the money. When I called and was on hold for 20 mins they told me it went into my yearly deductible. I have rescue dogs and fosters. I’m not made of money. Isn’t insurance suppose to help you when you need help? Disappointing company. I’d never recommend to anyone.
Insurer: Healthy Paws
By: Sarah