Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Beau's Claim
Arrowhead Vet Clinic is very familiar with your insurance. They looked after all the paperwork and explained how the claim would be processed.
Insurer: Trupanion Canada
By: Keith
Because your company has been easy to work with easy to file claims with is fast with claim response.
Because your company has been easy to work with, easy to file claims with, is fast with claim response. As a matter of fact, I just recommended Trupanion to a friend yesterday, but suggested she look at the list of best pet insurance companies because Trupanion did not rate in the top 3 when I put in my criteria.
Insurer: Trupanion Canada
By: Wendell
Always a great experience.
Always a great experience. Love the coverage my pup has, and the phone calls are always pleasant! Thank you!
Insurer: Trupanion Canada
By: Allison
Ana was extremely helpful knowledgeable and pleasant.
Ana was extremely helpful, knowledgeable and pleasant. I believe she went above and beyond to answer all of my questions and make sure that my dog got the best care possible.
Insurer: Trupanion Canada
By: James
Feline Diabetes diagnoses
As usual, the process was seamless and easy, which is one less thing to worry about when you are stressed out over you fur baby's health. Thank you.
Insurer: Trupanion Canada
By: Juliet
Because it's a good company and provides exceptional insurance.
Because it's a good company and provides exceptional insurance. I have had only one claim so far but absolutely no problem having my claim paid . Glad I have the policy. Thanks Trupanion
Insurer: Trupanion Canada
By: Heather
great service
consistently excellent service provided in a timely manner
Insurer: Trupanion Canada
By: Carol
Dan answered all of my questions and sent me all the required paperwork within minutes.
Dan answered all of my questions and sent me all the required paperwork within minutes. I did not have to wait on hold to get connected and was able to speak to Dan right away. Everything was fantastic!
Insurer: Trupanion Canada
By: Anna
Efficiency and politeness
Efficiency and politeness
Insurer: Trupanion Canada
By: Alok
Fast, Easy and Efficient Claims Service!
Fast, Easy and Efficient Claims Service. Quick turn-around time. Informative emails during process.
Insurer: Trupanion Canada
By: Robert