Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Top notch service
I have been touting Trupanion wherever I go. Not only do they stay right on top of everything during the claim process, everybody expresses heartfelt concern for my pet. Jeremiah, a 6 yo Saint was diagnosed with bone cancer which required amputation of left hind leg and chemotherapy which he is now receiving. Because I had good insurance, I never had to worry about the high costs of treatment which I otherwise could not have afforded.
Insurer: Trupanion
By: Frank
My eperience has been exceptional.! Great very professional staff and service.
Have been a client since 2001 when adopted 2 Persian cats and joined the insurance my experience was always at the highest level of service. Three years ago adopted a rescue cat and had some minor health problems that the insurance had been so very helpful, by email and phone. I could not say enough of the good service and the way I had been treated. You guys are amazing! Happy Thanksgiving and best Holidays ever.
Insurer: Nationwide
By: Marta
Unlike most mediical insurance for human beings, Nationwide Pet Insurance is easy, personable, and quick.
Whenever a call Nationwide Pet Insurance with a question, the service I get is amazing. The tone of costumer service representative is friendly, professional, and kind. Making a claim is easy. I make my claims "old school" via mail. I also heard that you can now make claims via your phone or computer. Honestly, in less than a month I received an explanation of reimbursement and received a check. Nationwide is realistic in determining a claim and almost 100% of the time my claims were approved. I wish insurance for human beings was as easy and friendly. It would be nice to have an insurance card and have the veterinarian submit on your behalf - having the insurance holder submit is a bit of a pain, but not bad at all because the service is so fast. I was a customer when Nationwide took over VIP (seven years) and I would highly recommend this pet insurance.
Insurer: Nationwide
By: Michael
Great customer service
Any time I call, whomever I speak with goes above and beyond with answering any questions I have and helping me through any issues.
Insurer: Nationwide
By: Nina
Healthy Paws is great
Healthy Paws is wonderful. Truly - I recommend them to EVERYONE with pets. We get reimbursed quickly (we use the direct deposit option), and they also email to check up on our handicapped frenchie whenever he has issues like is in the ER. They obviously really care about animals. I HIGHLY recommend them.
Insurer: Healthy Paws
By: Elizabeth
I am so glad I have Nationwide Pet insurance.
I am so pleased with Nationwide Pet Insuranfe. The process is so easy and smooth. Thank you.
Insurer: Nationwide
By: pei
A better deal than crappy Trupanion
Trupanion was my first pet insurance policy. The deductible was applied to EVERY claim. When I cancelled my policy, the rep tried to apply pressure tactics including, “If you sign up with Nationwide and cancel, they won’t accept you if you reapply.” (The Nationwide reps are polite and well informed.) Nationwide provides better coverage (routine exams, etc) and confirms my claims are being processed via email; when completed I receive emails and texts. My dog is undergoing surgery at VCA West Los Angeles Hospital. Trupanion is the only insurance displayed. (They accept Nationwide.) When I told the staff and surgeon I dislike Trupanion, they said pet owners appreciate the “quick” processing. I’d rather have more $.
Insurer: Nationwide
By: Susan
Prompt claim review and settlement! Thank you!
I appreciate that the claim review process and payment has really been efficient lately. My poor pup has been through a few things these past couple years and knowing I have Nationwide behind me has helped ease just a bit of the stress of all that. Thank you!
Insurer: Nationwide
By: Sharon
Awesome service !!
The customer service reps at Nationwide are incredible helpful . Claims are so easy to file and reimbursement is timely . I am so happy I went with Nationwide !!
Insurer: Nationwide
By: Amy