Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Helpful and responsiveness
ASPCA has always been responsive and timely in their response to claims. They have always been positive and friendly. I recently looked into another pet insurance company and realized it was far more expensive than ASPCA and it didn't offer anything additional.
Insurer: ASPCA
By: Melissa
User friendly
Very thankful for this service and the ease of filing a claim is wonderful
Insurer: Nationwide
By: Heidi
Best Pet Insurance
Thank you so much for making the claim process so easy and helping me a lot with the vet cost.
Insurer: Nationwide
By: Phuong
Wonderful support
After checking on past claims Embrace contacted the vets in question to resolve issues of incomplete documents. They also searched the year in claims to see if any have not been processed. We have a monthly injection that the vet hospital hadn’t faxed in a few times. Embrace called them and got all the info missing so the claims could be processed. They sent me copies of the contacts so we were assured all the outstanding questions were answered. They called us with updates of their progress as they searched down all the missing vet hospital claim forms. Great service ,friendly helpful people .
Insurer: Embrace
By: Fred
Fantastic Service
We decided to insure our new puppy (Harley) with Healthy Paws and we are so glad we did! We had only had him for 2 months and he was taken very ill one morning and could not get into to our normal vets. We had to take him to the emergency vet in Torrance. We discovered he has a serious linear blockage and would need a major operation. Of course very worried we also had not used our insurance before and we were told the estimated costs would be around $6,500! When I spoke to the advisor at HP I expressed my concern that we were not at our normal vets. They then passed me through to a specialist to look at what would be covered. Not only did they provide an amazing service, but they also dealt directly with the medical team, which was a huge help at a time we were crazy worried! Since his operation he has seemed to make a full recovery and the support, kindness and cover we received from the whole Healthy Paws Team was amazing. They have followed up to make sure he is ok and we are so grateful and pleased we chose to use Healthy Paws for our pet insurance. I cannot recommended them highly enough, thank you!
Insurer: Healthy Paws
By: Toby
Overall, very happy our first claim went so well.
We had to hospitalize our little Yorkie overnight. We were terrified for him and wanted to make sure he received any and all treatments necessary but, unfortunately working for the government doesn’t really leave us rollin in the dough. Thankfully, I remember I had purchased pet insurance through Trupanion after reading reviews online. The claim process was easy, efficient and was processed WAY faster than I had expected! Thank you Trupanion!
Insurer: Trupanion
By: Nicole
Grateful Rocky Thanks
We don't know what we would do without Nationwide to help us with costs of our dear boy Rocky. Being a rescue pup, we were not aware of any allergies or skin issues. Being that we live in the mountains of Lake Tahoe and the beaches of Florida, you never know what may come up. Thank you for providing this wonderful service and always treating our claim promptly.
Insurer: Nationwide
By: CHERYL
Its all fun and games till you end up in a cone
Our dog Igor required a extremely invasive surgery removing two feet of his intestine. Not everything went smooth,but seven weeks later we finally could removed his cone. Incredibly he's going great. Thanks to our Trupanion policy financial stress was greatly reduced. Every part of out claim was simple and timely and that's exactly what we needed.
Insurer: Trupanion
By: EDWARD
I wish human insurance was this easy!
Easy to follow directions. Simple claim forms. Timely updates.
Insurer: Nationwide
By: Brennan
I can always count on Trupanion to come through for us!
Once again Trupanion was there for us when Winter got sick! Vet bills are very expensive, that being said it makes it so much easier when you know Trupanion has your back in times of need..Winter (15 month old Siberian Husky) is doing much better and she was able to receive the care she needed ..So happy that I have Trupanion insurance for her....Trupanion insurance is a must for any fur baby family...it helps ease the burden when your fur baby gets sick!
Insurer: Trupanion
By: Dora