Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Wouldn't have a pet without Nationwide
It's so easy to file a vet visit with Nationwide. I can do all of it on line and usually have payment withing a week. They are always there if I have questions regarding coding or anything else. The pay out rate has made it worth my while to have insurance. I have had this insurance since my beagle was 6 weeks old.
Insurer: Nationwide
By: Beth
Great Customer service and simple to file claimsA
I have had Figo for almost 2 years and they have been great. It's so easy to file a claim and they reimburse in a timely manner. Customer service
Insurer: Figo
By: Annette
Gave up and Had to cancel
After enrolling both of my dogs in Trupanion when my Berner was just a puppy, I battled this company for 4 years before finally deciding I had to cut ties. When both dogs got a serious parasite infection and were in the ER..... it took MONTHS to get reimbursed after burying me in questions about my dogs' vet files that had nothing to do with this claim. They were in the weeds asking me about things I never claimed in the files, and I told them I chose not to....leave it as I would tell my dogs. Then every simple claim became a battle...… their deductible is supposed to be "per INCIDENT" but they treat it as "Per diagnosis:"....so when my Berner was scratching at his right ear and shaking his head 2 different times - that should have been 1 deductible and 1 incident. BUT they hit me with the deductible twice, and found every reason they could think of to not cover it. The number of exclusions, and items not covered were hard to even keep up with and were never explained......it became exhausting trying to ask and get explanations. The final straw was a dental claim - only my 4th claim on my dog - and they promptly doubled my rate. I now pay less for both dogs, then I was paying for just one with Trupanion. I will never look back!
Insurer: Trupanion Canada
By: Rachel
You folks are great!
Couldn't be happier with Nationwide Pet Insurance
Insurer: Nationwide
By: Ron
Nationwide is #1.
I am so impressed with the ease and the speed of claims. Thank you so very much for being there for my Bali!!!!!!
Insurer: Nationwide
By: Anna
Beau's Claim
Arrowhead Vet Clinic is very familiar with your insurance. They looked after all the paperwork and explained how the claim would be processed.
Insurer: Trupanion Canada
By: Keith
Because your company has been easy to work with easy to file claims with is fast with claim response.
Because your company has been easy to work with, easy to file claims with, is fast with claim response. As a matter of fact, I just recommended Trupanion to a friend yesterday, but suggested she look at the list of best pet insurance companies because Trupanion did not rate in the top 3 when I put in my criteria.
Insurer: Trupanion Canada
By: Wendell
Always a great experience.
Always a great experience. Love the coverage my pup has, and the phone calls are always pleasant! Thank you!
Insurer: Trupanion Canada
By: Allison
Ana was extremely helpful knowledgeable and pleasant.
Ana was extremely helpful, knowledgeable and pleasant. I believe she went above and beyond to answer all of my questions and make sure that my dog got the best care possible.
Insurer: Trupanion Canada
By: James