Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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It was really simple to submit the claim.
It was really simple to submit the claim. They respond in a timely manner with a very cleanly description of what was cover and was not.
Insurer: Trupanion Canada
By: Francisco
WOFF OK
Response was prompt and informative. Coverage seemed fair. Payment was quick. All was good.
Insurer: Trupanion Canada
By: Garth
Looking after our girl
As always, it was outstanding!
Insurer: Trupanion Canada
By: Kelley
Because Allison was very cordial and obviously an animal lover.
Because Allison was very cordial and obviously an animal lover.
Insurer: Trupanion Canada
By: Richard
Excellent customer service
Excellent customer service
Insurer: Trupanion Canada
By: Sharron
Extremely helpful and kind
Extremely helpful and kind
Insurer: Trupanion Canada
By: Fred
I have been exceptionally happy with the service I have received from Trupanion.
I have been exceptionally happy with the service I have received from Trupanion.
Insurer: Trupanion Canada
By: Barbara
I have had good experiences with Trupanion's customer care and I believe it is important for our pets to be insured in order to provide them with the best care possible when our budgets might not allow otherwise.
I have had good experiences with Trupanion's customer care and I believe it is important for our pets to be insured in order to provide them with the best care possible when our budgets might not allow otherwise.
Insurer: Trupanion Canada
By: Vanessa
True coverage
I love Trupanion, no runaround, always supportive, and fast recovery with claims. They take care of their customers and the pets.
Insurer: Trupanion Canada
By: Lisa
I really appreciate Trupanion!
I really appreciate Trupanion! You guys are great, and I feel so supported by you! Everyone I have ever spoken to has always been so kind and helpful! Thank-you!
Insurer: Trupanion Canada
By: Cheryl