Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Professional and caring
The service rendered was quality customer service. The assistance was clear, concise and comprehensive.
Insurer: ASPCA
By: Malachi
Great service
Very easy to use and excellent customer service. No complaints
Insurer: Nationwide
By: Joshua
Nationwide helps me take better care of my furbabies!
Zoey is finally heartworm free. Many owners have to give up their beloved pets bc the treatment is so costly. I didn’t have to worry bc she’s covered by nationwide. The claims process is so easy and anytime i’ve Had questions, the service is stellar!
Insurer: Nationwide
By: Melissa
Thankful for Nationwide
I took out pet insurance on both of my dogs way back when they were younger and had no health issues- thinking 'if something big happens it will be worth it'. Well fast forward until they turned 8 and 9 and they were BOTH diagnosed with cancer. One with a very aggressive terminal form of cancer (requiring a toe amputation and palliative chemotherapy), and the other with a cureable form that required surgery and close monitoring. If it weren't for nationwide I don't know how I could've possibly afforded to provide my pups the care they needed. Feeling so grateful that I chose Nationwide for my pet insurance company!
Insurer: Nationwide
By: Mickayla
Very worthwhile!
I’ve had insurance for both my dogs with Nationwide since I adopted them. In my experiences nationwide has been fair, processed claims quickly, and shown real empathy and care in their customer service.
Insurer: Nationwide
By: JOHN
Excellent service from Trupanion
Trupanion is a great company to work with. Their policies are straightforward and easy to understand. They process claims very quickly and are always pleasant on the phone if you need to talk to someone. Also, and maybe even most important, the premiums are affordable! All 3 of our dogs were seniors at the time we enrolled them.
Insurer: Trupanion
By: Stella
Nationwide makes it easy
Nationwide makes it quick and easy to file the claim and the funds were reimbursed quickly so I could keep the focus on my pet and nothing else!
Insurer: Nationwide
By: Mike
Should cover more on the insurance, & definitely need friendlier customer service
Need friendlier customer service people & to cover more on every year maintenance items for your pet.
Insurer: Nationwide
By: Linda
BEST insurance EVER! Worth every penny
My bluetick Ruby, has had a rough patch THIS last year and Nationwide has been INCREDIBLE! Quick payment and the ease of submitting a claim is awesome! We love the Vitus vet app. I'm so thankful UCHealth offers this as a benefit for their employees at a great rate! THANK YOU!!
Insurer: Nationwide
By: Bonnie
Pet insurance is a must have!
We purchased pet insurance for our little girl soon after we adopted her (5 yrs. ago) and luckily have never had to file a claim until recently. Since it was our first, I spoke with an agent who walked me through the online process and it was an ease. After filing, I rec’d a confirmation and was able to track progress online. Within a couple of weeks I rec’d my check and it covered 75% of the bill! Insurance is one of those funny things in life. You forget it about it until you need it and when you do, you hope that it’ll work for you and in this case it did for us. I’m thankful for Nationwide and glad I had the foresight to purchase it years ago.
Insurer: Nationwide
By: Madison