Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Quick response time and nice people!!
I was totally impressed with your customer service and promptness with the claim! Thank you!
Insurer: Trupanion
By: Donna
Nationwide has been great!
Nationwide has been great to work within every dealing from the sign-up through each and every claim. I have been very glad I signed up when my pup was young! I highly recommend to new pet owners!
Insurer: Nationwide
By: DONNA
Great quick response!! Professional service!
Very pleased with customer service
Insurer: Nationwide
By: Andrea
Nationwide review and payment on claims is outstanding. Simple and
customer service, review, and payment on claims are all outstanding. Totally pleased with Nationwide
Insurer: Nationwide
By: Lorna
Quick and easy claims
The process to file and claim is so easy and quick. I like that they send notification that the claim had been received. Good communication on insurances part.
Insurer: Nationwide
By: Regina
Excellent
The service is great and the claim process is awesome.
Insurer: Nationwide
By: Inger
Very Supportive
Very glad I purchased Pet insurance thru Nationwide. They are always available when disaster strikes, day or night, process my claims with ease, and always follow-up when my dog(s) are sick. Love the coverage, and love the people behind the scenes.
Insurer: Nationwide
By: Laurie
Such an easy process!
Dealing with emergency surgery for our pup was stressful enough, not to mention expensive, and on top of it I was worried about how big of a pain it was going to be to submit a claim and how long it would take for reimbursement. This was our first experience filing a claim with Nationwide so didn't know what to expect but it was so easy! Filing the claim and supporting documentation through the app was a breeze and so quick. Then the claim was processed and reimbursement sent within just a few days of submission. I was so surprised as I expected it to take much longer. It was a great experience start to finish!
Insurer: Nationwide
By: Pam
Great Insurance Company
Nationwide is always there for us to help with our dog's claims. They are caring and efficient in handling claims. The insurance itself is wonderful, it is very easy to send claims in and the claim check is delivered quickly. They follow up to check on my dog's health after sick visits and are friendly and easy to deal with on the telephone. I highly recommend Nationwide pet insurance!
Insurer: Nationwide
By: Laura
super easy claims great turn around times
Great experience with Nationwide. Easy claim process, good customer service, quick reimbursement! I have very happy with Nationwide!
Insurer: Nationwide
By: Evelyn