Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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No problem with claims smooth
Great service
Insurer: Nationwide
By: Don
Claim / response feedback
Easy, quick to complete and release funds for claim. Seamless!
Insurer: Nationwide
By: Kim
Best Pet Insurance
Highly recommend! Efficient, fast, ease of claim and fantastic customer service.
Insurer: Nationwide
By: Soraida
Embrace The Best
My dog is a Great Dane who was very healthy for the first few years of his life, then it seemed that everything happened to him. I researched lots of pet insurance companies and Embrace Pet insurance seemed like the best bet for us. It has been a great company. When I purchased the policy over 6 years ago I remembered they said "we pay what you expect us to pay" and they do. I ALWAYS encourage people to purchase Embrace for their pets. Without it I don't know what I would have done. I can't say enough nice things about this company. Claims are promptly paid so I don't have to stress over that while trying to care for a sick, giant dog. If I have any complaint it would be that they need to have "hand out literature" in the vet's offices, and feed stores because I spend a lot of time encouraging people to purchase an Embrace policy for their pets. Thank you Embrace, you have been a life saver. Really
Insurer: Embrace
By: MARIETTA
Excellent
This is the best insurance we can get for ours fur kids , I wish my personal insurance bring the same servicie jaja
Insurer: Nationwide
By: Alexandra
I highly recommend them in all aspects!
Figo has been awesome! I think their rates are reasonable. I take a pic of the vet bill with my phone and two to four days later the money is in my account. All medicines , surgeries and vet appts have been paid for ASAP! If there is a question about a procedure, your vet cane easily send them an email or phone call to clear it up. Fantastic customer service! My dog has had 2 surgeries and not one hassle from them. I cannot recommend them high enough!
Insurer: Figo
By: Wendy
Good service when my dog has injury
Good service
Insurer: Nationwide
By: Betsy
Great peace of mind, fast claim processing - I am sooooo glad we have the comprehensive plan
Great peace of mind, fast claim processing - I am sooooo glad we have the comprehensive plan. They are there to help for preventative and treatment. Pet help line, quick, easy, knowledgable and professional .Wev'e never been let down by them
Insurer: Nationwide
By: Susan
The best comprehensive insurance that me and my pet could have ever asked for
Amazing customer service and always prompt and very helpful. No long hold and wait times. 24/7 vet helpline is such a great perk as well. I love the ease of submitting claims and receiving online reimbursements without waiting for paper checks and claims in the mail. Highly recommend!!
Insurer: Nationwide
By: Tamara
Great service!
We have been very satisfied and happy with the level of service, phone assistance regarding questions, and efficiency.
Insurer: Nationwide
By: Mary