Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Great insurance provider
I am very satisfied with my decision to leave my previous pet insurance provider and use Nationwide. It has been a very stress-free process to submit claims and the time frame for receiving refunds has been quick for the most part. The agents are very responsive and the website/phone app are user friendly.
Insurer: Nationwide
By: Kathrine
Very grateful for Nationwide
I wish you insured people too! Nationwide has been nothing but smooth sailing since I initially signed up my two dogs. I am grateful that we will be there for them should anything big happen. The hotline is probably my favorite part and definitely puts me at ease knowing they’re well taken care of.
Insurer: Nationwide
By: Meyghan
Great value for coverage and easy claims process
I would recommend Nationwide Pet insurance. I belong to several Facebook doggie groups and I always let folks know about the great value, service, claims process and fast easy payments directly deposited into my account. No issues at all. Best experience.
Insurer: Nationwide
By: Shelly
Medical records and claim submission
Nationwide has always been great with Bailee through her seizures but I am running into problems with Duncan. I submitted claim for tick borne disease ($459.00) and was reimbursed $105. I then submitted medical statement from doctor and still have not received review answer. The vet's office does not provide medical reports but they indicate they would be happy to supply to carrier upon request. How can I make claim submission easier?
Insurer: Nationwide
By: Nadine
Best Pet Insurance
I have 3 Great Danes insured with Nationwide and they have been awesome paying claims I have submitted. Even ones that needed to be reviewed were done within a timely manner. I 100% recommend this pet insurance to all my Dane friends.
Insurer: Nationwide
By: Ashton
The Best!
I love the fact that you are so quick to respond. It eases the burden during times of stress. Thank you so much!
Insurer: Trupanion
By: Christine
HE WAS VERY FRIENDLY AND NICE.
HE WAS VERY FRIENDLY AND NICE...
Insurer: Trupanion
By: Laura
She answered every question and was extremely polite!
She answered every question and was extremely polite!
Insurer: Trupanion
By: Joy
Love Trupanion!
I have placed several claims over the years with Trupanion with 4 dogs - the claims experience has always been amazing and service and kindness wonderful! I recently had to have an MRI done which can be expensive, the claim was approved in 1 day, and I am so glad I have Trupanion and can make the decision to have the best treatments for my dogs. Would highly recommend (and have) to anyone!
Insurer: Trupanion
By: Christina
Wonderfully Helpful Insurance
Nationwide makes my life easier. Vets are expensive and I appreciate the help I get from Nationwide. Finally a claim is quick and easy. Thank you.
Insurer: Nationwide
By: Teresa