Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Easy filing, quick resolution
It was seamless- I scanned and uploaded my vet invoices and the check arrived a week later. Highly recommend!
Insurer: Nationwide
By: H.
Great turnaround & explanation of coverage
Great turnaround & explanation of coverage
Insurer: Nationwide
By: Cindy
Excellent Customet service and they pay on a claim quickly
I have used Healthy Paws Insurance for two dogs for a total of 5 years. In both cases, HP has delivered on what they say. It was easy to talk to someone who,patiently, listened and answered all of my questions. Additionally, the claim processing is quick and typically processed within a week with a check received shortly after completion . This is excellent and consistent Customer Service . I encourage my friends to use Healthy Paws for the pets!
Insurer: Healthy Paws
By: Amy
Great quick service for claims
Very quick service with claims from processing to payout and make the filing process easy and understandable.
Insurer: Nationwide
By: Laura
I am grateful for my coverage and for how NW Pet supports me and my Pet.
I am very happy with Customer Service, my claim handling etc. My only bit of constructive feedback is related to prescription refills. The two vets that I work with, their software does not print my dog's name on the receipts. This is only for refills, and this results in these get denied. The vets will not change their systems as it is costly.
Insurer: Nationwide
By: Tamica
Worst experience ever
My dog doesn't have any pre-existing conditions and still puts it as a pre-existing condition. The customer service rep couldn't answer simple questions and simply said I don't know.
Insurer: Nationwide
By: Susan
VP HR and Administration
Claim process still very manual - why not implementing an online form and submission process? Also, I have being trying to update my address and contact information for the claim form for months with no reply so far.
Insurer: Nationwide
By: Raquel
Fast and efficiant!
I was very pleased with the fast service I received after my latest visit to the Vet ER. They made the process less stressful during a stressful time. Thank you!
Insurer: Nationwide
By: Erica
Quick and Easy
I love how easy it is to start a claim, and have been amazed at the quick turn around time for receiving reimbursement! Our plan coverage is amazing and the peace of it provides my family is better than I can describe. Customer service is EXCELLENT!
Insurer: Nationwide
By: Charrise
Excellent and timely service.
We are very happy with the coverage and the service. The online option to submit claims and the direct deposit are both very convenient. Grateful my friend recommended NationWide
Insurer: Nationwide
By: Karla