Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Thanks so much for everything, Bennett is doing great!
Thanks so much for everything, Bennett is doing great!
Insurer: Nationwide
By: chelsea
Good timely service
Employees that I’ve dealt with have been polite professional courteous
Insurer: Embrace
By: Phil
Too many Deductibles
1st my claim was denied and when I appealed it it was approved, But for whatever reason the charges were ineligible. Then my dog had the surgery and 2 separate deductibles were applied because they did to procedures during the one surgery. To me a deductible should be paid one time per year. When I dealt with the staff they were always courteous and responded promptly. I probably would not recommend trupanion until they revise their pre existing and deductible protocols
Insurer: Trupanion
By: Shannon
Embrace Isurance allowed us to give our dog a richer, longer life.
Embrace Insurance is a reasonably-priced comprehensive policy. Our claims were easily filed and promptly acknowledged. We received reimbursement checks in a timely manner. Embrace enabled us to treat our dog for several life threatening conditions, thereby giving her a comfortable life and allowing us to keep our companion as long as possible. At the end of her life the company treated us with compassion unseen in most companies today. We will be looking for another dog soon, and we will definitely sign up with Embrace Insurance again.
Insurer: Embrace
By: beverly
Great coverage and speedy reimbursement
Our Dobie tore her CCL this year and had to have surgery. I was very impressed with Healthy Paws. We were able to get her a good surgeon and did not have to worry about the bill. They reimbursed 80% of it, with a short turnaround time, filing the claim was super easy and they also followed up to see how our girl was doing. They were recommended to me by a friend whose dog had to have surgery and I am glad I followed her advise and signed up our dog for Healthy Paws when she was a puppy. Highly recommend!
Insurer: Healthy Paws
By: Susanne
Jake is thriving
If I had not signed up with Nationwide, I don't know that my Jake would still be alive. He is currently cancer free after 4 surgeries, chemo , and radiation for anal gland cancer. Never a problem getting paid in a timely manner. Thank you Nationwide!
Insurer: Nationwide
By: Marian
Very easy to deal with , good coverage
We've had a very positive experience with Nationwide.
Insurer: Nationwide
By: Marilyn
If there is a better company out there, I will never find them due to the great service that Embrace has given my 11 year old.
Excellent service. No complaints. 11 years + of excellence.
Insurer: Embrace
By: Larry
Healthy Paws is Terrific!!!!
I got Healthy Paws when we first got Boo. On his third vet appointment (which was just for a rabies shot) and after having Boo for 2 months our vet discovered he had PDA (Patent Ductus Arteriosis) or a hole in his heart. We were referred to a cardiologist who determined Boo needed cardiac surgery, otherwise he would have to be put down. There was no question of doing the surgery. After I paid my deductible, Healthy Paws paid 80% of the bill. I am a single mom of three. I cannot tell you how grateful I was. I had only paid three premiums at that point. In addition, they emailed and expressed their concern over what was happening before the surgery and emailed again after it to see how he was doing.
Insurer: Healthy Paws
By: Gerry
Very Happy!
Patti was very knowledgeable. She was a great help getting us a full care pet insurance, at a price we could afford. Looking forward to many years of keeping our new puppy safe and healthy.
Insurer: Prudent Pet
By: Lora