Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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excellent service
Snickers if now fine, easy service
Insurer: Nationwide
By: Michelle
Excellent Insurance
We are very happy we have Nationwide for both of our boys! It eases our mind to know they are covered under a great plan. Your company is excellent at servicing all claims and customer service, as well, when calling in with a question or renewing our policies! Keep up the good work!
Insurer: Nationwide
By: Debbie
Excellent customer service
Charlie, our 10 1/2-year-old Cavalier King Charles Spaniel has been covered by Healthy Paws since 2013. As soon as my vet sends the invoice I get an e-mail. Once the claim has a number I get an e-mail. Once the invoice is approved and paid, I get an e-mail and within two days our reimbursement is directly deposited into our bank. I chose Healthy Paws for our dogs (we also have a 3-year-old rescue named Marli) because of the research I did. I asked our office manager of our vet's office what insurance was used the most and she said, "Healthy Paws." I went online and checked them against other companies. If I have questions I can e-mail or call them and always speak to a caring and knowledgable person. Charlie is on a few heart medications now and just yesterday I got an e-mail from customer service asking me how Charlie was feeling and to please let them know, which I did. That's what I call excellent customer service! I highly recommend this company.
Insurer: Healthy Paws
By: Suzy
Love this pet insurance! Fast, easy & nice
We had this insurance for four years, and has been a pleasure to have it!! I’ll chose Healthy Paws without doubt for sure. Also the app is super easy and very intuitive, to do a claim takes a minute. Love it!! Very satisfied with Health Paws :-)
Insurer: Healthy Paws
By: Laura
Best Pet Insurance Company
I wish my insurance was this easy to deal with! Best decision I ever made! Thank you for ALL you do, especially your customer service!!!
Insurer: Nationwide
By: Jasmin
No other Pet Insurance Company could compete with the quality in all areas as Embrace does for the customer and their Pets!
I’ve been with Embrace more than 10 years. The coverage is the very best in every area of coverages for our pets and the reimbursements of claims are quickly disbursed back to us. The Customer Service Representative are by far the very best a company could have to represent them and their customers. I’m personally very grateful for the ease of resolve whenever I’ve had any issues. The issue is normally something I’ve neglected to send with any claims submitted.
Insurer: Embrace
By: Kathleen
There should be a way to verify coverage before surgery!!
My dog tore his ACL back in March. That claim went well and it was covered. Unfortunately he tore the ACL on the other leg. After searching online I found out that dogs are 40 - 60% more likely to tear the ACL on the second leg. I also read online that most insurance companies will not cover the second surgery. Soooo I called Nationwide. The person I spoke with did read the disclaimer about not being able to tell me the claim would or would not be covered. BUT she said not to worry that it would be treated as a separate incident because it is the other leg. I went on to tell her that I read online that most insurance companies will not cover if it happens to the other leg. She told me that only happens when people get insurance after the first torn ACL and then its considered a pre-existing condition. I am not happy with the way this second claim was handled. Nothing paid out on a $4100 claim. I have insured this dog since I got him 10 years ago. I was told I maxed out the benefit for the year. Why couldn't the person I spoke with on the phone to ask about the coverage tell me I maxed out my benefits? Why can't I speak with an underwriter to find out if there would be coverage? I will not recommend this company to any of the many dog owners I know. Instead I will recommend Healthy Paws or Trupanion. Thanks for being on my side Nationwide!!
Insurer: Nationwide
By: Christine
Nationwide Pet Ins offers me great peace of mind while I continue to make sure that my pet has all necessary medical care!
My husband and I have owned many pets over our lifetime. Just making sure that our pet has regular medical care can be very expensive. We researched companies that offered medical insurance for pets and discovered that Nationwide Premium Pet Insurance was the best plan for us. It’s been easy to use and customer service has been professional and personable in dealing with any questions we might have. We have recommended this plan to all our friends with pets!
Insurer: Nationwide
By: Jan
The best pet insurance
Healthy Paws has provided insurance coverage for my dogs since 2010 and they have been exceptionally supportive. My Cavalier was diagnosed with heart and lung disease when she was 10. With expert veterinary oversight she lived until she was 14. Healthy Paws covered a healthy part of the expenses from tests and medications that enabled her to live well for those additional four years. New dog, Papillon/dachsund mix, can't get into enough trouble, resulting in several trips to the emergecy animal hospital. A few weeks ago she swallowed some coins (from where???) and needed an endoscopy to remove them. The surgery would have been unthinkable without Healthy Paws. I am impressed with how generous their reimbursements are. Submitting claims is easy through their app. They communicate frequently to let you know where your claim in in the process. Turnaround time has been quick, even with the CoV19 slow down. Five thumbs up (if that's posible).
Insurer: Healthy Paws
By: Verlee
excellent service with quick response
I have always been impressed with the response from this insurance when I call. It is much better than the response I get from my health insurance. I can tell that the persons I have talked to really care about our pets. Keep up the good work. I do recommend the insurance to my friends and I feel good that we have it for our pets.
Insurer: Trupanion
By: Rosa