Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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The ease of filing a claim, the prompt payment and explanation of the payment was excellent.
The professional and prompt service we have received since getting our pet insurance has been stellar.
Insurer: Nationwide
By:
Excellent!
We have been members of the Healthy Paws Insurance family for over 7 years. The customer service and support provided have been exceptional. Both of our kitties have had serious health problems which necessitated frequent veterinary and hospital visits. I have no doubt that Healthy Paws has helped provide a quality of life for them that would otherwise have been impossible. Healthy Paws has allowed us to focus on what is best for our pets.
Insurer: Healthy Paws
By: Beth
If you're thinking pet insurance, this is it!
I've had my two Chichuahuas, Roxie and Carly, insured with your company since they were puppies. Every claim I've had has been paid without any problems. I've used your company several times from wellness, to illness to emergencies and you have never failed. Thank you.
Insurer: Nationwide
By: Jo
Very easy to file claims and quick turn around time
We have been with you for years with multiple pets and have always been very pleased with your customer service, claim filing, paying claims, etc.
Insurer: Nationwide
By: Andrew
SOOOO easy to use.
This was the easiest and most convenient experience I could have asked for. I took my dog in to the vet. for what turned out to be an ear infection and the basic heartworm and flea treatment. Well long story short things went south really fast, which was determined to be pancreatitis which meant several trips to vet./ emergency clinic. Each time I just took a picture of the paperwork with my phone and attached to my claim and that was it. My dog is 100% better and this was quick and convenient. Able to do the entire process on my phone.
Insurer: Nationwide
By: Gerald
Amazing!!!
Nationwide has been on my side since day 1. They have made very stressful times less stressful because of the help and support. I would choose them over and over again for my pet insurance. I highly recommend them to all my dog friends!!
Insurer: Nationwide
By: Lindsey
Excellent Insurance for your pets
Best insurance experience i have had as compared to two competitors.
Insurer: Nationwide
By: maritza
Great company! Easy to work with
A definite must have for your beloved pets. Nationwide has helped us make the best decisions for our dogs.
Insurer: Nationwide
By: Rene
Claims process was easy, we were disappointed in the amount of the coverage.
The new online claims process was incredibly easy. It was also very fast. I also like the new direct deposit feature. I was disappointed though in the amount of the coverage on our claim. It only covered about 20% of the actual cost of the procedure.
Insurer: Nationwide
By: RICHARD
I can't believe I waited this long for Pet Insurance!
I've been very impressed with the ease of processing claims, the speed the claim is paid, and the clarity of the explanation of benefits.
Insurer: Nationwide
By: Patricia