Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Great Service
Glad to have Nationwide for pet coverage. Especially like how easy it is to file claims. Also the help line is a great tool. Really like it that I can use the live chat to get help.
Insurer: Nationwide
By: Asleen
Embrace is the Best
We have 2 german shepherds and both have had to use their insurance quiet a bit. We enrolled over 5 years ago, and never had any issues with any claim. They pay promptly, unless I didn't do my end correctly. I always stay on top of just to make sure i didnt mess up.. The staff,, 100% of them have treated me as though I am their only client. I feel their cost is fair. And you get what you pay for. One of our shepherds had his 2nd ACL surgery done in 2 years. Each approx $3800. They paid 80% on both minus 20% which is my share. My other one has had elbow dysplasia surgery, close to $2700. Again paid 80%. We could never had all these surgeries without high limit credit card.
Insurer: Embrace
By: Christine
Worry FREE easy and just wonderful!!
Nationwide pet insurance is the best purchase I have ever made!! It is so easy the make a claim with vitusvet app. Just take pics of receipts and send them over with explanations. Nationwide has taken care of all my claims (my Gidget has had a lot of claims, from standard office visits to full scans and operations/procedures because she likes to eat things that get left in her stomach and have to be manually retrieved, as well as knee surgery) needless to say, this insurance has been a life saver, not having to decide whether we can afford to do the procedure or not. This allows us to keep our fur baby safe and knowing we will get the claim taken care of, and have never had to dispute anything!!! Love, love, love Nationwide Pet Insurance!! 🐶❤🐶❤
Insurer: Nationwide
By: Stacey
Thank you for allowing me the peace of mind to focus on my dog's health and not the cost!
I have been fortunate to have an amazing German Shepherd as my partner, and always by my side. I got pet insurance for her, as a "just in case". I am so happy I did, my GSD has OFA excellent hips and normal elbows. But, she developed arthritis, and if it wasn't for my "just in case" insurance through Healthy Paws, I would have struggled to provide her with the ongoing physical therapy which has allowed her to maintain a high quality of life. Most recently she had a sarcoma (cancer) found and removed. My "just in case" insurance came through again. I have been able to focus on my GSD's needs and not worry about the cost. Thank you, Healthy Paws, for always being there for me and for allowing me to not have to worry that I may not be able to help my dog, because of the cost. Thank you for addressing the claims I have filed so quickly, and without hassle.
Insurer: Healthy Paws
By: Geneva
Outstanding
The Best Pet Insurance I ever had. Customer Service is very professional and kind. I will recommend all my Friends and Family.
Insurer: Nationwide
By: Dieter
Nationwide Rocks!
We are so happy we decided on Nationwide. They are efficient and prompt with all claims. We are planning on getting a cat, so will be adding him/her to the Nationwide Insurance family.
Insurer: Nationwide
By: Melba
Great service and response to claims.
I find the service excellent,quick response to claims
Insurer: Nationwide
By: Alice
Although rates are high, the claim was easy
We have had two vet needs since taking out insurance on my Grand-doggy- She is a POMSKY (Pomeranian-Husky). The claim was handled promptly. I have been told about other insurance companies for pets that are less expensive, but I'm happy the claims were easy and quick.
Insurer: Nationwide
By: Jennifer
Very impressed with the coverage and promptness of reimbursement.
I have been very impressed with the coverage and promptness of reimbursement and I would definitely recommend Nationwide to others as a great pet insurance company.
Insurer: Nationwide
By: Diane