Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Always there when you need them
Thank you for always helping me with my pups. Knowing Nationwide has my back it makes some stressful times a little easier to breathe.
Insurer: Nationwide
By: Dawn
Excellent
I am very pleased with Nationwide! They cover so many procedures. When I send in a claim they notify me when its been received and I get my payment within 30 days. I have recommended Nationwide to family. My daughter and sister have this insurance for their dogs.
Insurer: Nationwide
By: Cherie
Biscuit survey
Claims for Biscuit are always handled promptly and fairly.
Insurer: Nationwide
By: Janes
very helpful
helpful after my vet talk to nationwide
Insurer: Nationwide
By: dolores
Quick turn around
Speedy service and payment for Miley's surgery and meds. Was a rough time, but I appreciate how quickly you verified and paid the claim. She is much better now!
Insurer: Nationwide
By: Jane
Nationwide is so helpful!
Nationwide has always been helpful when needing to take my pet to the vet. They check up after the procedure, too.
Insurer: Nationwide
By: Sharyn
Great coverage, easy process
Having our puppy insured with Healthy Paws has been a great, easy experience! Our puppy became very sick and he needed to have multiple vet visits and diagnostic testing to determine what was wrong. Every vet visit bill we were able to easily upload on the Healthy Paws site and the process for approval and reimbursement checks was extremely easy and quick. Thanks to Healthy Paws we were able to make sure we got him the necessary and best treatment.
Insurer: Healthy Paws
By: Acadia
Excellent insurance
Nationwide is an excellent insurance company. They have never let me down
Insurer: Nationwide
By: Nancy
Couldn't have been easier, and what a relief!
I was extremely worried when Hobbes wasn't eating and became very lethargic. it was clear he was uncomfortable and we were sure, due to his age, that he was deciding to leave us. Taking him in to the vet during a pandemic was stressful enough without having to worry about getting him the care he needed quickly, and being able to afford it. Fortunately, we were quickly able to determine it was inflammation, and with in-patient treatment he should recover and come home. I can't say how thankful I am to have this insurance plan for him! When I called customer care while we were waiting for his test results, I was assured his policy generally covered the care he was receiving, and that if i needed help submitting my claim (I didn't it could not be easier - thank you!) that they could walk me through it when the time came. Luckily, with some dedicated care from our vet team, Hobbes was able to pull through in a mere number of days, and our plan covered everything we expected it would - hassle free! Hands down, worth every penny.
Insurer: Nationwide
By: Kayla
Very Helpful Overall but...
Claims are easy to file, and reimbursements are delivered quickly. Customer service is helpful and friendly. One improvement would be to offer the claim form as an electronic form to be filled out online, rather than completing, printing, signing, scanning and emailing. Overall I am happy, but I've had one major disappointment when it comes to coverage - my dog had a yeast infection in his paw, and they did not cover the exam and treatment because they said it was a pre-existing condition. I do not consider a yeast infection a condition, it is an infection. I disputed, and sent all his records in, and they still denied it. They also deny claims for ear cleaning, which is important for a dog's health. They do cover teeth cleaning though, which is extremely helpful.
Insurer: Nationwide
By: Amanda