Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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100% satisfied
I could not be more pleased with the service. Filing a claim is easy and I get a response within a day or two.
Insurer: Nationwide
By: Vince
Nationwide Pet Insurance is the BEST!
At over 14 years old, my dog is dealing with all the medical issues associated with aging. Through it all, Nationwide has been a supportive and understanding company. They've made it so easy to file a claim and on the rare occasions when something goes wrong, their customer service is quick to offer solutions. Thanks!
Insurer: Nationwide
By: Craig
Great customer service
Great customer service, quick responses. Easy navigation through website
Insurer: Nationwide
By: Cass
Great coverage, great customer service, grateful I have pet insurance.
Great coverage, great customer service, grateful I have pet insurance.
Insurer: Nationwide
By: Gigi
Nationwide Pet insurance is the best, they have been seamless with transactions in these trying times.
Duke is doing as well as expected being diagnosed with bone cancer and knowing it is spreading. We had to amputate his rear leg to alleviate the growing pain of the tumor. It was a hard decision, but glad we did it as he seems so much better now and is off pain meds. Although he may only have a few months to live, with the help of Nationwide, he will be as comfortable as can be. I want to thank Nationwide pet ins for their compassionate understanding and ease of doing business. We have both our Basenji's insured and luckily our other older dog is currently living a healthy life. Nationwide pet ins provides a definite peace of mind. Our pets will always be insured with Nationwide. We have also highly recommend Nationwide to our friends with pets. Thank you so much.
Insurer: Nationwide
By: Jim
numerous claims
Muffin had a rough month - the insurance claims were easy to submit and processed quickly. Thank you for the help
Insurer: Nationwide
By: Holly
Healthy Paws is a Literal Lifesaver
I never write reviews for anything, but every pet parent should invest in Healthy Paws. Shortly after I adopted my first cat, I found out she had kidney disease as well as an underlying GI issue. She has been in and out of a specialty vet hospital for the past few years, and she recently had to get emergency surgery to insert devices to bypass her kidneys. Healthy Paws has covered every single bill without question, and they have unmatched customer service. Every claim I’ve submitted is completed quickly and the process is so simple. Healthy Paws has literally saved my cat’s life, because I would never have been able to afford her medical care on my own.
Insurer: Healthy Paws
By: Tyne
Great service and easy to file
This is a great policy, I wish we could have done it earlier. They always follow up to check on our dogs after procedures.
Insurer: Nationwide
By: Don
I recommend this Policy to every dog owner I meet.
I am very pleased with this insurance for my dogs. I have had occasion to use it for very expensive Vet care, and am thoroughly please with the service, ease of filing a claim and the rapid and seamless payment of my claims.
Insurer: Nationwide
By: Gala