Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I'm so thankful that I purchased insurance on my pet. It helps me take care of him better because I couldn't afford all the me
I'm so thankful that I purchased insurance on my pet. It helps me take care of him better because I couldn't afford all the vet Bill's and preventive health checkups without it. I have peace of mind knowing that whatever the cost is Nationwide pet insurance will be reimbursing some of it back to me. So easy and quick to file a claim
Insurer: Nationwide
By: Christine
Excellent for Rabbits, Easy Claims Service
A fantastic option for rabbits and exotics, as well as cats and dogs. I thought I was being a paranoid nutcase when I got Yogi (a bunny) vet insurance but I can honestly say it was the best decision I've made in years. Whether or not Nationwide's pet insurance is worth it is likely dependent on how many pre-exisiting conditions your pet has. Nationwide is very transparent when you sign up for the 90% of everything coverage plan (Whole pet with wellness). They send you a document listing pre-existing conditions that will be excluded from coverage. It is super important to note that you CAN contest these, and that if a condition has been cured and your animal has not received treatment for it in 6 months, they will remove it as a pre-existing condition. But only if you file for it to be removed. When I signed Yogi up, they listed two pre-existing conditions (soft tissue injury and a food allergy) but I was able to submit further documents to prove these were either no longer applicable or not accurate and now he has no exclusions on his policy! A month after signing up, Yogi developed a antibiotic resistant URI. The vet bills have been astronomical as the vet tried to treat it and rule out other possible causes. And if that wasn't enough, he then had a bout of GI stasis that warranted an emergency room visit. But Nationwide has covered everything. I have never had to debate getting the best possible care for Yogi vs how much I could afford to spend. The claims process is super easy and all of my claims have been approved and paid within 10 days of submission. Seriously so grateful to Nationwide Pet Insurance
Insurer: Nationwide
By: KB
If you love your pet get Nationwide there on your side
Very efficient i recommend you fo everyone
Insurer: Nationwide
By: Elizabeth
Easy to file claim
It's been so easy to file claims online. Upload all your documents and information. They quickly get processed, and a check is usually sent out within a week or two if not sooner. It's such a huge peace of mind to know that I don't have to worry about major medical emergencies or procedures with my insurance. I can give my cats the best care possible knowing that I'll be reimbursed for some if not most of the cost.
Insurer: Nationwide
By: Beatriz
Appreciate the promptness of payment.
I appreciate the promptness of payment on a claim. I have always received help when I have to contact the company directly. The agents I have spoken to are knowledgeable and have explained things to me that I didn't understand. As a lay person, that is important.
Insurer: Nationwide
By: Nanci
Health Paws is the best!!!!
My four-year-old lab tore her ACL in her knee and it was a $5000 procedure. Healthy Paws reimbursed me within a matter of days for 80% and they checked in to see how she was doing. I could not ask for a better customer service or a better plan. You may wonder is pet insurance worth it, but when something like this happens it absolutely is. If you’re looking for a pet insurance choose Healthy Paws. Thank you to everyone there.
Insurer: Healthy Paws
By: Sheri
ASPCA Top Notch in Pet Insurance
I am incredibly pleased with ASPCA pet insurance and recommend them to everyone I know getting a new puppy. We had quite a few bumps and bruises along the way when our puppy was young and the ASPCA was incredibly helpful and accommodating with our insurance needs. We literally had thousands and thousands of dollars in veterinary bills and because of our plan we were only responsible for the first $500. They are quick to process and reimburse you for your claims and even make follow-up calls to check to see how your puppy is doing. I could not be happier with the quality service I have received from the ASPCA.
Insurer: ASPCA
By: Lisa
Best Pet Insurance
I like how easy it is to file a claim online. I get response quicker. The process it is stress-free. When they processed the claim, they sent you a detailed email. A must-have and peace of mind for my pet.
Insurer: Embrace
By: jeannette
I am so pleased with the customer service and the actual policy. I am really pleased I chose Nationwide.
I am so pleased with the customer service and the actual policy. I am really pleased I chose Nationwide.
Insurer: Nationwide
By: Patti
Trustworthy
They always come through for us...no hassle.
Insurer: Nationwide
By: Ramona