Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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I appreciate my claims being finalized in a timely manner.
I appreciate all my claims being finalized it in timely matter because it helps put money back in your bank account for other things I could use it for.
Insurer: Nationwide
By: Michelle
very prompt in processing claims and making a claim has gotten easier on the computer
very prompt in processing claims and I like the way you have changed processing claims. It is so much easier. Good insurance and my Molly is worth it
Insurer: Nationwide
By: Julia
Quick payment on claim
Our claims have been paid quickly and with no issues. We used the app to upload the vet bills and submit. Money gets sent directly to our checking account within a week.
Insurer: Nationwide
By: Matt
Great insurance!
Super happy with Nationwide Pet insurance. Company has been great to work with, pays claims timely and good customer service.
Insurer: Nationwide
By: Nicole
great turnaround
Banner is feeling much better. He is fully recovered. Thanks for the quick resolution of his claim. It made a stressful situation much easier to cope with.
Insurer: Nationwide
By: Hava
Great, fast service.
I love how easy it is to file a claim, the claim process is easy to understand and complete. Nationwide is quick to come to a resolution of claims and gives clear and concise reasons for items not covered. Receiving payment is very easy and quick as well.
Insurer: Nationwide
By: Benae
Thank you taking care of my pet
Friendly service, quick payment, reliable and trustworthy.
Insurer: Nationwide
By: Francesca
Great service!
I’m very pleased with our protection service. Your response time is great!
Insurer: Nationwide
By: Barbara
Great Service
The service has been great. My only suggestion is that your service representatives should be more informed. They was I contacted customer service shortly after the passing our my dog Abby to and asked about cancelling policy and to verify that they received the vet records they requested. The person I spoke with informed me that I should keep Abby's policy in place while the claim was being processed. I called them 3 weeks later for a status on her claim and spoke to a different customer service representative. She informed me that it was not required to keep Abby's policy open while the claim was being processed and closed it. She also said that any payments on the policy would be refunded and they would be in contact with my employer to inform them that my payroll deduction would be terminated for her policy. I received a letter Nationwide soon after offering their condolences.
Insurer: Nationwide
By: Lyle
Great job and response time
Great job and response time
Insurer: Nationwide
By: Whitney