Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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So glad we have insurance on Boomer
So glad we have insurance on Boomer. Nationwide has been excellent with helping us get him the care that he needed.
Insurer: Nationwide
By: Ken
Awesome coverage and service
Awesome coverage and service
Insurer: Nationwide
By: Judy
Quick to pay!
Nationwide has been very good at paying for most of my dog’s vet visits and medical issues. They process quickly and are quick on sending reimbursement. I am a bit perturbed that there is a limit on paying for repeat office visits for Urinary Tract Infections. But overall they have been good.
Insurer: Nationwide
By: Sandi
Easy and Quick
The claim process is easy to do and I got my payment back within days. The few times I’ve called them they have been very friendly and helpful. It’s not usually a good day when you have to make a claim but with how simply it is to do, it doesn’t add to the stress and difficultly you’re already going through with your pet. I recommend them 100% to anyone looking for pet insurance!
Insurer: Trupanion
By: Gabrielle
Straightforward Claims Process and Excellent Customer Service
I recently took our 5 yr old Newfoundland to our vet for a variety of issues: his back leg trembled and he was not putting full weight on it, he had a small growth on his gums and he needed to have his teeth cleaned. I called Pets Best before going to the vet and the customer service rep told me that the vets report needed to be very detailed, including notes and codes for all procedures. Even the anaesthesia was broken down into how much time was allotted for each procedure because the teeth cleaning is not covered under Pets Best but the other procedures were. I easily uploaded the forms to my mobile app account and within a month they had reimbursed us for $1100 of the $2000 we paid.
Insurer: Pets Best
By: Sahaja
You're happy to take our money and even happier to deny claims
Just like typical insurance companies who deny claims for stated "preexisting condition", even though it wasn't. You're very happy to take our money, but refuse to cover valid claims. Will be looking at replacing and/or firing your company in the very near future.
Insurer: Nationwide
By: Tim
Great insurance
It is very easy to submit your claim. You just take a picture with your phone and send it through email. My puppy had a bad reaction to his vaccines, so I called the help line and they were absolutely amazing. It's very comforting knowing that I have someone to call anytime day or night if my puppy is not acting okay. Thank you!
Insurer: Nationwide
By: Amber
Great so far!
We just got the insurance and so far it's great. We had a vet visit the same day our insurance was approved so we were able to file the claim and it went through with no issues.
Insurer: Nationwide
By: Janice
Great service
So far this has been a great experience for us! The claims have been easy to complete and they've been quick to process and reimburse us.
Insurer: Nationwide
By: Michele
Customer and insurance is garbage
Not so happy with the customer service and to the insurance. They’re not helpful enough and give you a wrong information. Totally garbage.
Insurer: Pets Plus Us
By: Jayelane