Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Great service, fast response on claims.
This is a great company. They make filing claims so easy and the turn around time is amazing. I have a cat and a dog and both are on Nationwide insurance plans. Very happy.
Insurer: Nationwide
By: Karen
How about one word ? FANTASTIC !!!!!
We're so happy that we've signed our Lexie up for pet insurance through Nationwide. All of the folks I've talked to have been so incredibly helpful and nice.
Insurer: Nationwide
By: Linda
Best thing we did for our senior dog
Getting Nationwide's Pet Insurance is one of the best things we did for our senior dog, wish we had done it sooner! 9 months after getting the insurance our poor pup had a major injury which required several surgery's. Nationwide was easy to submit claims to and very fast on payment. I told my husband, I bet they will cancel us next year because we have been so costly to them...but no, we were not cancelled and our premium did not go up anymore than it would have without any injuries! We highly recommend Nationwide! Thank you for helping us take care of our furry family member!
Insurer: Nationwide
By: Pat
Quick, easy, comparable progeam
I’m pleased to have this coverage for my dog. I’ve just moved and had to find a new vet in a new state. The coverage program offered by the new vet’s office is similar, but wouldn’t go with me if I had to move again. Reimbursement is quick, communication updates Regarding status as my claim moves through the system are appreciated.
Insurer: Nationwide
By: Betsy
Great Response and claim resolution tme.
I am very pleased with the response and claim resolution. Thank you!
Insurer: Nationwide
By: Amy
Wonderfully easy and complete!
The biggest fear when your pet is sick is how to pay for it. Even if you put it on a credit card, you have to deal with the stress of paying it off. Luckily we had Lili covered! I was so relieved that I could just snap, submit, and go back to caring for her. Processing was really fast! Using automatic deposit, we were able to put the reimbursement towards the card right away. More important, we have a happy and healthy furball again and that means the world!
Insurer: Nationwide
By: Kirsten
Very happy
I’m very happy with my insurance Nationwide is on my side
Insurer: Nationwide
By: Lucia
Extremely responsive on claims!
Nationwide is extremely responsive o reviewing and paying Milly's claims!
Insurer: Nationwide
By: Doug
Love the app utilized to submit bills.
great service and timely reimbursements.
Insurer: Nationwide
By: lee
Glad I picked Nationwide
During this pandemic we had so many scary issues with our baby, Opal, and Nationwide paid our claims so incredibly fast.
Insurer: Nationwide
By: Jodi