Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Great insurance
This insurance has been great so far. I am very pleased with reimbursements, the speed in which claims are received, processed and paid. The app is easy to use. I would definately recommend.
Insurer: Nationwide
By: Heather
THE BEST PET INSURANCE EVER.
THOR HAS BEEN A CHALLENGE BUT NATIONWIDE PET HAS ALWAYS BEEN THERE FOR HIM. CUSTOMER SERVICE IS AWESOME AND FOR A PUREBRED WITH ISSUES THE PRICE CAN'T BE BEAT. MY PLAN HAS EMERGENCY PLUS A WELLNESS RIDER. KUDOS TO NATIONWIDE AND THE ENTIRE STAFF.
Insurer: Nationwide
By: SHERYL
Very good company and quick payment of claims
Quick service, good company to work with.
Insurer: ASPCA
By: Karen
Everything about Nationwide insurance for my three cats has been perfect, thank you
I am very happy with Nationwide pet insurance for my ,currentl, three cats. Previously ,I had Nationwide pet insurance for my two kitties, now kitty angels, and I was very happy with Nationwide. Nationwide has been so easy to work with, I give a 10 to all my dealings with Nationwide, customer service, timely. Having Nationwide on my side, I feel safe for my kitties, I can get them medical help without worry, I feel like I'm doing the best for my kitties to have a good life. Thank you, Nationwide
Insurer: Nationwide
By: vickie
Customer Friendly (as well as pet friendly)
Out of all the different insurance policies that I have, Embrace is by far the most efficient and customer friendly.
Insurer: Embrace
By: Jon
Nationwide has been amazing. It's easy to submit a claim and the company always responds quickly. A great experience!
It's easy to submit a claim and the company always responds quickly. One of the best experiences I've had with any company. I always thought that pet insurance was not a good investment and difficult to use (vets have actually told me not to get it!). I have had a great experience with Nationwide. It's easy to submit and track claims and you guys are so responsive and turn things around so quickly! A great investment!
Insurer: Nationwide
By: Moira
Claim with ease and clear your mind.
I have been with Embrace Insurance with 2 dogs. I am very happy to be a customer. No one wants to have their animals get sick, especially when yo think about the cost. But having the insurance, you pay your bill , file your claim and within a couple of days you will hear from the staff at Embrace, telling you that your claim has been paid. My little Yorkie has had a couple big bills and I’ve been reimbursed for most of what I spent. I highly recommend Embrace Insurance for your fur baby.
Insurer: Embrace
By: Vivian
Love having this pet insurance, they make the claim process quick and easy. Has saved me hundreds maybe thousands of dollars
Quick easy claim process, they are quick to respond. Reimbursement deposited directly into my account within few weeks.
Insurer: Nationwide
By: Consuelo
Excellent administrative assistance
Embrace team was very quick to help with getting a pre-certification that needed quick attention before a fast approaching and expensive surgery. Also good to know that our claim will be reimbursed by 80% (about $5,000)!
Insurer: Embrace
By: Greg
Wow so impressed!
Really impressed! The claim process was seamless and easy!
Insurer: Nationwide
By: Arlene