Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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It has been so easy to get my claims paid and such a relief not to worry about being able to afford care for my puppy.
Nationwide has been fantastic. I don't have to stress about paying for care and they make it very easy to submit the claim via an app. I have always received my payment within a week. Best thing I ever did for my puppy and I recommend everyone get pet insurance through Nationwide.
Insurer: Nationwide
By: Renee
Consistently Excellent
As first time fur parents to a perfectly imperfect girl with my same name we have been so pleased with Nationwide as our insurer. It has taken the guesswork out of whether or not we need to take Dixie to the vet for various injuries or illnesses. We just go. The claim process is easy and the turnaround time for reimbursement is fantastic.
Insurer: Nationwide
By: Dixie
Great coverage. Excellent Service. Quick turnaround.
I have only great things to say. I’ve been very pleased with overall service.
Insurer: Nationwide
By: Shari
Great Company
Very happy with the ease of filing a claim. I also like that the company keeps you informed of the processing.
Insurer: Nationwide
By: Kathleen
Claim handling made easy
Unfortunately our pup gets into trouble regularly! Nationwide has been great with all claim handling. And customer service was really supportive and just nice. Everything solved so far... way to go!!
Insurer: Nationwide
By: Anne
Hands down the best pet insurance company!
Professional, efficient, and always available to answer questions. i am the Vice President of a cat/kitten rescue in VA Beach and I recommend Nationwide to everyone that volunteers and adopts with us!
Insurer: Nationwide
By: Kathleen
Seamless Process
My husband and I are thrilled with the coverage we receive from Nationwide. We have used Nationwide for two of our dogs over the past 15 years. The process is simple to follow and the reimbursement timeframe is quick and easy. Customer service is excellent and the resources on their website is helpful. I would highly recommend this company.
Insurer: Nationwide
By: Sheryl
Excellent Service
Nationwide has been the best. The ease of submitting claims is awesome. We have never run into an issue with the claims or our policy, where we had to call Nationwide to fix it. Thank you for that!
Insurer: Nationwide
By: Daniel
You always end up paying back a fraction of what I pay and your dispute process is impossible to navigate.
I have had your insurance on my dogs for three years. I have been disputing claims throughout that time. Each time I dispute a claim determination, you make it impossible to speak with the person reviewing the claim or with who makes descisions. You even make things up like "the dog had surgery on that leg before" when it was the other leg and i have submitted medical records twice. I think your customer service is awful as well. filing a claim is only easy because i found a third party app. you should be more like health insurance where the vet runs the claim and you pay the "co-pay." You are terrible and I can't wait to find a better option and fire you.
Insurer: Nationwide
By: John
Simple Process, Excellen Turn-Around-Time
Nationwide Pet Insurance has always served me and Sasha well. Their claim process is easy and the turn-around-time is quick. Whenever I have questions they are always there. Keep up the great work!
Insurer: Nationwide
By: James