Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Going above and beyond!
I called to get some information on my premium and the representative that I spoke with (Deb) went above and beyond by finding the information that I was looking for, as well as doing some extra research and giving me some additional advice regarding my account. She was very thorough and very efficient. Thank you!
Insurer: Pets Plus Us
By: Kimberley
I'm very pleased with Nationwide Pet Insurance
I am very happy with Nationwide and I have recommended it when ever asked about pet insurance.
Insurer: Nationwide
By: Kathleen
Nationwide Pet Insurance
I have been very glad to have Nationwide for my pet. I like the improvements made to the website and improving the claim process.
Insurer: Nationwide
By: Angela
Nationwide Pet Insurance was the best decision I’ve ever made!
I highly recommend Nationwide Pet Insurance! Filing a claim is easy and you get a quick response & payout! Alexis Hatzis
Insurer: Nationwide
By: Alexis
Nationwide IS the #1 pet insurance for us!
We have had our pups with Nationwide for many years now and they have ALWAYS been there for us during our pet vet needs. Two years ago, our pup had an unfortunate situation in which her back was broken. She needed an emergency hemilaminectomy and extensive back surgery in order to survive. The bill was over $8000 and Nationwide paid immediately. All except my potion which was pennies compared to the total. I wouldn't go anywhere else. I was previously with another company that did not compare. Nationwide is hands down the most efficient, the most responsive, and the most swift in handling claims. Now that you can email claims, its 10 times better!
Insurer: Nationwide
By: Tracee
Great reimbursement! No hassles.
I don't have to think twice about taking my dog to the vet if anything is wrong with him. The reimbursement is easy and timely. I love that preventative health care is included. Many humans don't have this level of coverage!
Insurer: Nationwide
By: Kirsten
One eye Mcgee
During the pandemic we had to take Magee to a specialist and have an eye removed unfortunately after all that was done and currently still on medication he’s doing great nationwide was there for us and covered 90% of our expenses and without that Magee could possibly have passed away because he may not of been able to afford all of the surgery I took place I recommended nationwide to several friends in fact several have signed up and really appreciate the security that’s there with nationwide
Insurer: Nationwide
By: Ovie
Great insurance, love the follow up!
Great insurance, love the follow up!
Insurer: Nationwide
By: Mark
I trust Nationwide Pet Insurance
I am grateful that Nationwide Pet Insurance is there for my pets. Its simple, never any issues, and always there. Thank you!!
Insurer: Nationwide
By: Karlo
What exactly does Trupanion cover?
I bought my senior dog pet insurance through Trupanion knowing that his arthritis and allergies wouldn't be covered, because I didn't want to make major end-of-life decisions based on my budget. Two years and $1,500 of insurance later, and he has a suspected spinal stroke or disc rupture. A MRI costs almost $5k. This is the exact scenario I bought the insurance for...and Trupanion refuses to cover it based on the preexisting condition of arthritis. Now, I'm not a doctor but I do know that arthritis and a spinal injury are NOT the same thing. Over 2 years, they've covered some vet visits, but I've never actually made it past any of the deductibles. Their agents are friendly and they process claims sort of quickly, but that's not very helpful when they don't actually cover anything.
Insurer: Trupanion Canada
By: Hayley