Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Great insurance for my dog
I recommend Trupanion pet insurance for the ease of use in directly paying my Vet. She’s a rescue from a puppy mill who has epilepsy who is my companion in spite of it all. Thanks Trupanion
Insurer: Trupanion
By: Ann
HealthyPaws to the rescue
Our 7 year old Golden retriever, Winnie, has a nasty habit of eating socks. This became extra-serious in January when one of them got caught in her intestines and she needed emergency surgery. We had a harrowing couple of days when we didn't know if she would pull through. She had to spend 4 nights in the dog-ICU. HealthyPaws was there with us throughout. They made filing a claim easy and sent us insurance checks quickly. They even checked in to see how she was doing a couple of times. I don't think we could have afforded Winnie's surgery without the insurance benefit of HealthyPaws. Thanks to them, Winnie continues to be a loved and important member of our family!
Insurer: Healthy Paws
By: Molly
Furkin's agent was helpful
Before I committed to Furkin I called to speak to an agent. I did the same for other per insurance providers. Furkinâs agent was knowledgeable and very helpful. The call was about education and no high pressure sales. Other providers were extremely high pressure and didnât answer all my concerns. After a 20 minute call with Furkin I enrolled my dog Moose in their insurance program. I feel now that I have a peace of mind if my dog gets ill or injured. I hope to never use my policy but itâs there when I need it.
Insurer: Furkin
By: Larry
Personal service.
Nice people on the phone. Highly recommended by our vet.
Insurer: Trupanion Canada
By: Jamie
Trupanion Review
Staff was friendly, very knowledgeable and made it easy to enrollâ¦explained everything
Insurer: Trupanion Canada
By: Sandra
Seamus
I was helped to put my claim in and asked about any other help I may need. The people I spoke to were great!
Insurer: Trupanion
By: Charleen
Healthy Paws is the BEST!
I have been with Healthy Paws for over ten years and they have been great. Payment of claims are paid within 2-3 days of the claim being submitted. I have never had a problem when filing a claim or payment. Their Customer Service team has also been excellent. They are concerned about your pet and want to know how they are doing after submission of a claim. In my opinion, Healthy Paws is the best out there. I guarantee you will be happy with their service.
Insurer: Healthy Paws
By: Glenn
Newbie
I’m new to this company. So I don’t have to much to say at this time. But I would like to say that the response time is fairly quick.
Insurer: Pets Plus Us
By: Laurie
Healthy Paws is Excellent
We have had Healthy Paws for several years and they have always been fair and responsive, with quick service and no questions asked (we wish human insurance could be as good). Reimbursements have been as quick as next day following submission. Truly amazing and highly recommended.
Insurer: Healthy Paws
By: Brenda