Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws Pet Insurance Company
If you are looking for pet insurance, I would highly recommend Healthy Paws. I have had insurance with this company since 2018. It's the first time I have ever held pet insurance and I am so glad I have it. My monthly premium, annual deductible and co-pay amounts are very reasonable. My little dog has had surgeries on both of her rear legs which were very expensive but were covered under my plan. Healthy Paws reimbursed me promptly so that I was able to pay my credit card off in a timely manner. Their website is easy to navigate and it is easy to upload documents for claims. You can also have the reimbursement sent directly to your bank account. I highly recommend this company if you are looking for pet insurance!
Insurer: Healthy Paws
By: Jenny
Sandy
My 13 year old dog. Sandy became sick one night, vet found a tumor, tried surgery, but cancer had spread to far,had to euthanize. Insurance paid 60% of everything, including cremation. Very nice empathetic people.
Insurer: MetLife
By: Rudy
Polite and knowledgeable
The representative was polite and very knowledgeable. As I only have a smartphone and no printer she assured me that she would send paper documents to me by mail.
Insurer: Furkin
By: David
Positive Promises
Easy to follow directions/quick response to initial inquiries/caring approach
Insurer: Trupanion Canada
By: Anna
Great Experience!
Rachel was delightful, informative and very nice
Insurer: Trupanion
By: Sue
BMartin
The process was quick and easy. The representative was knowledgeable and helpful, but not pushy.
Insurer: Trupanion
By: Robert
Our Special Needs Baby
When we got our puppy a little more than 3 years ago, he was healthy, playful, and strong. Then as a 1 year old, he developed IBD and it has been a roller coaster ever since. Thanks to Trupanion, most of our medical bills were paid and we could help our little boy much easier. He is now getting better and we hope he will soon be all healed up. One month ago, we adopted a rescue and immediately insured him with Trupanion. Hopefully, we will never need to use their service like we needed to with our IBD boy, but it allows us to be relaxed about having two doggies in our lives again. Thank you Trupanion!
Insurer: Trupanion
By: Iris
Best thing I did!
I have had many dogs and most have not been insured and my bills have been very costly. I decided to insure this one and it has been really worthwhile. They settle very quickly and give you an itemized list of what they pay and what you are responsible for. This depends on what plan you choose. I have had excellent service.
Insurer: Trupanion
By: Sherrin
Love Trupanion
Spent over 2000 on my pup. Trumanion called me and I have reimbursement after deductible. Over 1.000. I am over the moon and so thankful for their customer service. I will never cancel and can’t be more grateful.
Insurer: Trupanion
By: Jessica