Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Responded to my claim quickly
Furkin pet responded my claim quickly. The process is pretty simple. I am happy with the service Furkin Pet provided.
Insurer: Furkin
By: Baoping
Outstanding service on a long weekend
Your representative went above and beyond to help me.
Insurer: Trupanion Canada
By: Barbara
Milo
Jordan made the process easy and informative in a friendly and professional manner.
Insurer: Trupanion
By: Michelle
good experiencw
Knowledge and politeness of associate
Insurer: Trupanion
By: Coralee
Highly recommend
Healthy Paws took care of my dog Bully after an unplanned vet visit. Their team was prompt in getting my claim filed and my return processed. It made us feel at ease in a scary time. I highly recommend healthy paws for pet parents.
Insurer: Healthy Paws
By: Jesseligh
Amazing customer service
Amazing customer service
Insurer: Furkin
By: Aisha
Great customer care
I really appreciated having a single point of contact, rather than having to deal with multiple agents who might get you to repeat what you've already said over and over again. Directing my emails and calls to Bethany, who had already started work on my profile, made the process much simpler.
Insurer: Furkin
By: Cassie
Very happy
Very happy I decided to go with Furkin. All of the representatives have been friendly and helpful. The claims process was smooth and efficient. Good coverage too!
Insurer: Furkin
By: Kathryn
Pets Plus Us
Having an unexpected emergency visit to vet along with 48 hour ICU is very stressful and expensive. This happened to us recently. Pets plus processed the claim quickly and fairly . I highly recommend them!
Insurer: Pets Plus Us
By: David
No hassel pet insurance
Our standard poodle is almost 5 years old and we purchased pet insurance with Healthy Paws the she was 7 months old. Whenever she has had an issue I just take a picture of the vets statement and send it in. Their response time is fast and the settlement is quickly received. I'm relieved that I can take care of my baby and not worry about spending a fortune to do it. We love Healthy Paws.
Insurer: Healthy Paws
By: Lisa