Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Horrific Experience with this company
I was looking for insurance that offered more coverage so switched from Healthy Paws to Trupanion. Big Mistake. I called first to make sure there would be no pre-existing condition clauses before I did and was assured there would not be so I signed up and canceled Healthy Paws. My puppy had two incidents, one was when he ate through an electrical cord and the other was for shaking for some unknown reason. Trupanion decided these two incidents constituted a foreign body exclusion on his policy. Even after I verified prior to joining it would not be. There was never a foreign body found in my dog. His shaking ended up being from fear of an appliance in my home. Trupanion decided they would not cover any bill for foreign body because of those two incidents. Again, was proven he had NO FOREIGN BOBY. I was able to go back to Healthy Paws and they agreed, no foreign body. DO NOT CHOOSE TRUPANION. They lied to me, misrepresented themselves to me and falsely claimed my dog had a foreign body when all medical records showed he had not. The person I spoke to before deciding to switch from health paws to them stated he was one of the founders of the company to try to get me to sign up. I later found he was not. Total dishonesty. DO NOT CHOOSE TRUPANION, THEY ARE DISHONEST.
Insurer: Trupanion
By: Marie
Excellent service and quick payout
Our 7 month old Clumber Spaniel swallowed a rock. The Vet successfully removed the stone and we filed a claim as soon as Nicholas was home. Trupanion acknowledged the claim and kept us in the loop while doing their due diligence. The funds were deposited in our bank promptly. We highly recommend Trupanion, as did our Veterinarian.
Insurer: Trupanion
By: Wilmer
Reimbursed quickly, I recommend Furkin
when we recently had a scare with our puppy we had to take her to An emergency vets clinic out of town. The invoice was high. Furkin covered their potion of the bill without question and we had the money in our account in just a few day. It's great to deal with a company that puts the health of your pet and your own finances ahead of their own profit. When every we talk to other pet owner we always recommend Furkin.
Insurer: Furkin
By: John
Helpful customer service
Mallory was very helpful and explain everything I needed to know about the insurance for my pet, excellent costumer service.
Insurer: Furkin
By: Ava-Dawn
Because she answer every concern properly
Because she answer every concern properly
Insurer: Trupanion Canada
By: Felix
Excellent and prompt service
Excellent and prompt service
Insurer: Trupanion Canada
By: Jeff
Amazing service!
Extremely quick, efficient and thorough. The whole experience was so simple and that took the stress away completely.
Insurer: Trupanion Canada
By: Christine
James is straight forward clear nice and patient.
James is straight forward, clear, nice, and patient. Very outstanding experience
Insurer: Trupanion Canada
By: Harvey
Thankful Pet Owner
My husband and I were so impressed with how quickly a pre-approval claim was put through when we called on a Saturday morning about our dog. Communication was open all morning between us, the vet, and trupanion. I never felt like I was in the dark about anything. Thank you. I have already recommended trupanion to various friends with pets.
Insurer: Trupanion Canada
By: Lindsay