Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Please.... look elsewhere!!
I don't think I have enough space to write all of the issues that I came across when dealing with Pets Best! The name implies that they're going to take exemplary care of your animals and their families. When, in reality, they take exemplary care of their own checkbooks! They will do everything in their power to deny your claim. Even when you follow the instructions given to you by a Pets Best representative, they still deny your claims. I could've even handled the funds going towards my deductible, but they flat out denied everything ~ after I was told exactly how to take my cat to the vet and apply for insurance by their representative. Steer clear of this company!!
Insurer: Pets Best
By: Cali
I’m so glad…
I’ve carried insurance on my Shih Tzus for approximately 8 years. I’ve never used it, but always felt secure it was there if needed. As they got older and the premium slowly increased, I’ll admit, I wondered if it was economical. Then it happened. One of my Shih Tzus developed cancer and needed chemotherapy. It has been so easy filing claims, and they’ve been so helpful answering questions. I can’t recommend MetLife high enough.
Insurer: MetLife
By: Sharon
Trupanion is incredible!
We got Trupanion when we rescued our boy Wilson in September 2021. We didnt really think we would need it but thought it better to be safe than sorry. That was the best decision we could have made. Trupanion has been incredible over the last 18 months - the peace of mind that they offer is worth every single penny and more!! Thank you for being so easy to work with. We'll never have another dog without Trupanion!
Insurer: Trupanion
By: Renee
Repeat Usage. Excellent Experience!
Our vet submitted our claim and we had a response with the coverage amount within 24hrs. Received reimbursement in less that a week. Excellent service!
Insurer: Trupanion Canada
By: Melissa
Simple and Easy
Very easy website to navigate. Simple signup and great customer service.
Insurer: Trupanion
By: Rebecca
Company does not want to pay
Had procedure performed on my dog for breathing concerns. Vet put in treatment plane it was medically necessary. Claim was denied as elective, contacted company and was told to file an appeal. no communication since appeal was filed 30 days ago, was told could take up to 90 days when I contacted them.
Insurer: Pets Best
By: porter
Thankful
I’m so thankful I took out this insurance on my dog when he was a puppy. I was hesitant that they’d really cover expenses if ever needed, but I see I was wrong to worry about that. Trupanion was so easy to work with and their customer service is great.
Insurer: Trupanion
By: Beth
Claim response time
Response to Customer service inquiries is wonderful. My biggest complaint is how long it takes for a claim 40-52 days, then once the claim is decided it takes another 5-7 days to get paid. You are looking at 2 months before reimbursement. Not a deal breaker if your claim is a few hundred. My claim total for my dogs last illness was close to $10,000. I used a credit card, 60 days for reimbursement is going to cost me close to $500 in interest. Pets best advertises that most claims take 7 days…..not true
Insurer: Pets Best
By: Kim
Responded to my claim quickly
Furkin pet responded my claim quickly. The process is pretty simple. I am happy with the service Furkin Pet provided.
Insurer: Furkin
By: Baoping
Outstanding service on a long weekend
Your representative went above and beyond to help me.
Insurer: Trupanion Canada
By: Barbara