Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Easy to use
All my interactions have been easy
Insurer: Trupanion Canada
By: Clayton
Cinnamon My CAT' Account
Ellen Ulrich was so kind she patiently talked me through the process of registering and explained all the details.
Insurer: Trupanion
By: Carolita
First time pet insurance user
Staff member was kind informative and answered all my questions. Cared about my new pup.
Insurer: Trupanion
By: Theresa
Thank you Heathy Paws
Healthy paws has giving me great service and without them not sure how we would have made it.
Insurer: Healthy Paws
By: Michael
Great Customer Service
I had a slight snafu when registeringâ¦.did not see a place to put code. It was easily fixed with one phone call!
Insurer: Trupanion
By: Terri
The customer service representative was polite, patient and knowledgeable
The customer service representative was polite, patient and knowledgeable
Insurer: Furkin
By: Joyce
Sign up was easy
I canât speak for how the insurance has worked since we signed up only a few days ago. However, their sign-up process and subsequent follow-up from Jenn was super easy. Iâd made a small error on our application as a result of requesting quotes from 3 providers (and a lack of sleep because of our new puppy) but Jenn found and quickly corrected it - saving us $6 in the process! Hopefully that pleasant experience is an indication of what a claim might be like down the road, should anything happen to our little pup.
Insurer: Furkin
By: Tyson
Customer care chat was amazing
The chat was amazing!! Had sooo many questions.. and they helped alllllllot!!!!
Insurer: Furkin
By: Charlene
A true animal lover and great customer service skills.
A true animal lover and great customer service skills.
Insurer: Trupanion
By: Tuija
Because the two reps I have spoken to have been very professional and helpful and it looks like your coverage is fair.
Because the two reps I have spoken to have been very professional and helpful and it looks like your coverage is fair.
Insurer: Trupanion
By: Manny