Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,095 total


Verified September 24, 2022

As tous mes amie la dame etais très gentille merci

As tous mes amie la dame etais très gentille merci

Insurer: Trupanion Canada

By: Lise

Useful
Verified September 24, 2022

Excellent

Very quick with the claim and awesome service

Insurer: Trupanion Canada

By: Beverly

Useful
Verified September 24, 2022

Great insurance for your love ones

you guys are fair and explain in details so i can understand the final decision, it is easy to understand and i agree with the out come

Insurer: Trupanion Canada

By: Marcel

Useful
Verified September 24, 2022

Just the help we needed

Your team have been our saviours with the last two dogs we had. You helped us with being able to help our pups to the decision and ability to do what we could for them. As far as I am concerned you are the best team to help people do the most for their furry family. God bless you

Insurer: Trupanion Canada

By: Janne

Useful
Verified September 24, 2022

Mom of Louie

I cannot say enough how wonderful Trupanion has been in my experience with my dog having cancer & treatments for over a year. Trupanion is quick to respond and the coverage was phenomenal.

Insurer: Trupanion

By: Karen

Useful
Verified September 24, 2022

The customer service have all been very pleasant and knowledgeable.

The customer service have all been very pleasant and knowledgeable.

Insurer: Trupanion

By: Mary

Useful
Verified September 24, 2022

The service is very fast.

The service is very fast.

Insurer: Trupanion

By: Joanne

Useful
Verified September 24, 2022

Thank you!

Trupanion makes everything so easy! Thank you so much for everything!

Insurer: Trupanion

By: Hallie

Useful
Verified September 24, 2022

Very understanding and receptive

Very understanding and receptive

Insurer: Trupanion

By: Allye

Useful
Verified September 23, 2022

The BEST pet insurance provider!

Trupanion has served my two Shelties since birth. I have found Trupanion to be expedient, professional, but most of all very caring toward my pets needs! My Sheltie Callie has recently had brain surgery to remove a tumor. I felt so supported by Trupanion every step of the way through this process. This was a serious procedure and one which I was very worried for my dog. Trupanion communicated throughout with the Neurologist making all of this experience so much less stressful. I felt I could devote my attention to my dog. I ALWAYS recommend Trupanion to others as they truly do put your pet's medical needs as their first priority. Thank you Trupanion! I so appreciate your company!

Insurer: Trupanion

By: Cindy

Useful

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