Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,095 total


Verified September 23, 2022

Ashley was very helpful and answered my questions fully.

Ashley was very helpful and answered my questions fully. Ashley also helped me log into my Trupanion account. Very pleasant.

Insurer: Trupanion Canada

By: Karen

Useful
Verified September 23, 2022

Friendly one get answers and explanations

Friendly one get answers and explanations

Insurer: Trupanion Canada

By: Patricia

Useful
Verified September 23, 2022

I was easier than i thought very impress everybody told me that the insurance will always have an excuse not to cover stuff but i had no issues will keep and recommend .

I was easier than i thought very impress everybody told me that the insurance will always have an excuse not to cover stuff but i had no issues will keep and recommend .

Insurer: Trupanion Canada

By: Monica

Useful
Verified September 23, 2022

Great process, easy to follow!

It was very easy, when I called to get assistance the person was really helpful!

Insurer: Trupanion Canada

By: Anne

Useful
Verified September 23, 2022

Professional and extremely helpful.

Professional and extremely helpful.

Insurer: Trupanion Canada

By: Sabrina

Useful
Verified September 23, 2022

Rapid response and easy access

Rapid response and easy access

Insurer: Trupanion Canada

By: Catherine

Useful
Verified September 23, 2022

Sadie was super friendly and a great help

Sadie was super friendly and a great help

Insurer: Trupanion Canada

By: Darlene

Useful
Verified September 23, 2022

Excellent company

Seamless and prompt

Insurer: Trupanion Canada

By: Kathy

Useful
Verified September 23, 2022

Very friendly staff.

Very friendly staff. Fast service.

Insurer: Trupanion Canada

By: Vicky

Useful
Verified September 23, 2022

Every claim experience has been A+

Every claim experience, every interaction I've had with Trupanion has been wonderful.

Insurer: Trupanion

By: Ana

Useful

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