Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Peace of Mind
Always prompt replies if vet has remembered to submit. Rarely any question of the coverage, again usually only if claim is submitted incorrectly.
Insurer: Trupanion Canada
By: Dawn
Trupanion in my corner is peace of mind
Amazing- supportive when I felt lost Trupanion was there for me
Insurer: Trupanion Canada
By: Seana-Lee
Best pet insurance company
Efficient and speedy
Insurer: Trupanion Canada
By: Valerie
Trupanion is amazing!
Always recommend Trupanion! Easy to process claims and very fast to complete.
Insurer: Trupanion
By: Luz
Trupanion insurance is the best!
Excellent service and quick reimbursement!
Insurer: Trupanion
By: Leslie
Great service! We love Trupanion!
The Trupanion customer service is too-notch. Weâve just lost our dog and besides covering what was included in our policy, they were very thoughtful and send us an email with their condolences. If we have a pet again, weâll definitely get Trupanion! No question about that!
Insurer: Trupanion
By: Barbara
Trupanion es parte de mi familia por más de 12 años dándome un servicio de excelencia y tranquilidad.
Trupanion es parte de mi familia por más de 12 años dándome un servicio de excelencia y tranquilidad.
Insurer: Trupanion
By: Nora
Lemonade rocks !
Lemonade is so easy and my claim representative is so attentive/kind! Everything is clear and easy to understand. It’s a cherry on the cake with the low low monthly price for such a low percentage to pay when the bill is due!
Insurer: Lemonade
By: Trevor
Great coverage quick reimbursement
I opted for the illness/accident version of Lemonade pet insurance which is kind of like dog catastrophic health insurance. Our black lab Bullet developed melanoma which required some expensive diagnostic tests and procedures. After the initial $250 deductible, Lemonade has paid 80% of the claims. They also have plans that cover more stuff like immunizations but we opted for the accident/ illness plan and are very pleased with the ease of filing a claim using their app, the timeliness in preparing the claim, and the rapid reimbursement. I would highly recommend Lemonade pet insurance
Insurer: Lemonade
By: Linda