Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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bad review
paying over 200.00 a ,month and they will no longer cover for allergies because we reached the max benefit of $7000.00. so in other words if she had this as a puppy it would have only covered her for maybe 7 years. she had ear infection and they did not cover because they said it falls under allergies. Vet said it was not allergies. Would not recommend Pets Best. It is not good for the life of the pet as they state in their ad. We have had pets best insurance since 2011, but when pet gets old and starts having issues coverage stops on many things because of cap on benefits. Very unhappy with them, they also take forever to process and pay claims,
Insurer: Pets Best
By: katrina
Healthy Paws- Healthy Wallet and Healthier pets!!
Honestly, thank God for Healthy Paws. My cat went through a whole month of serious health scares- we thought we were gonna lose him! He spent almost two whole weeks in the hospital (which can be so expensive) and then needed a complex surgery done! Thankfully, Healthy Paws makes it very easy and user friendly to file claims and get in contact with a representative so that we didn’t have to worry even more during an extremely stressful time. They even offered a direct payment option for the surgery, which saved us from not making rent during this time. So thankful for all that they do, and they really care about your pets!
Insurer: Healthy Paws
By: Rachel
Excellent Claim Experience
I had a pet insurance plan with another carrier for 14 years and my experience is settling claims was probably a 3 or 4. That was because I sometimes need to resubmit the claim because the doctor's notes were not detailed enough or they needed additional information. Once that was done I did get paid. MetLife is so much easier to work with. Claims are processed in a reasonable period of time. The claims submission process is easy. Payment comes quickly. The one time I called to ask a question is was easy to get through to a representative. The summary of payments that are available is a helpful tool. I am glad that I have had MetLife for about 3 months for my 5 month old puppy.
Insurer: MetLife
By: David
Easy to use
Easy to use the app. Claim was processed quickly. I have recommended Met Life pet insurance to friends and family.
Insurer: MetLife
By: Geraldine
Great Pet Insurance
I highly recommend MetLife Pet Insurance. It is easy to submit the claim. I get the documentation I need from the vet's office before leaving. Submit that info when I get home. Claims are received and processed quickly. Thank you MetLife Pet Insurance!! 🐾
Insurer: MetLife
By: Danielle
Healthy Paws, the Right Choice
Our doodle had emergency surgery. We submitted the claim to Healthy Paws with the documentation including diagnosis and Xrays and lab tests. The Vet's office submitted the visit notes and details. Healthy Paws covered 90% of all expenses minus standard office visit and deductible, according to the plan outline, and we had a reimbursement check mailed to us within 5 days of submitting the claim. Then, we received a follow-up letter from Healthy Paws making an inquiry regarding our dog's recovery. There were no surprises. We are very grateful to Healthy Paws for honoring the commitment and for the speedy reimbursement. We made an excellent choice of insurance providers. We wish for our pet's well being, but it is comforting to know the insurance coverage is there in case it is needed. Larry and Jane, California
Insurer: Healthy Paws
By: Larry
I have always gotten great help when calling and the people take the time to explain things.
I have always gotten great help when calling and the people take the time to explain things.
Insurer: Trupanion
By: Patty
Good package and inclusions for the price
The team was very responsive and got back to me within minutes. Overall, I liked the package and the inclusions for the price. Haven't made a claim yet so I will update the review once I know more about the claim process.
Insurer: Furkin
By: Bodhirupa
100 percent satisfied
Because of how fast I received information from you upon request, I find the coverage amazing, and enrolling was very easy and simple to follow. Thank you for making us a part of the trupanion family
Insurer: Trupanion Canada
By: Diane
Because the service is always knowledgeable & the staff are always polite
Because the service is always knowledgeable & the staff are always polite
Insurer: Trupanion Canada
By: Arlene