Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
Other Categories
Trupanion, you're the best
You've been there every step of the way. You've helped raise Maggie since she was 10 weeks old and she'll soon e 13 years old. We couldn't ask for a better partner in raising Maggie and helping keep her as healthy as possible as she ages. Thank you so much.
Insurer: Trupanion
By: Sue
Insurance worthless if problems are found to be congenital
If the problems your pet is presenting with are found out to be from congenital issues you can kiss the several thousand goodbye that you just spent to find that out. But even worse than that, if you have an insurance company that is unresponsive after the claim is denied, runs when you want to discuss it and doesn't respond to requests to be heard, then you must have Pets Best. Be smart and avoid them; go with another company. Your pet and you deserve a more effective partner in your pet's health.
Insurer: Pets Best
By: James
I have always had great experiences when calling with questions and the customer service agents are very friendly
I have always had great experiences when calling with questions and the customer service agents are very friendly
Insurer: Trupanion
By: Debbie
Timely Reimbursements
Submitting expense claims was easy. Furkin contacting our vet clinic directly for missing info was helpful. Reimbursements were made in a very timely manner. Breakdown of the settlement coverage provided was comprehensive and easy to read.
Insurer: Furkin
By: Daniel
Always receive excellent customer service
Always receive excellent customer service
Insurer: Trupanion Canada
By: Deborah
Answer was fast and quick.
Answer was fast and quick.
Insurer: Trupanion Canada
By: Michael
Hailey was nice and helpful.
Hailey was nice and helpful. The question was stressing me out, but she managed to sort it all out for me.
Insurer: Trupanion Canada
By: Iryna
I chose my answer because I have always had great customer service everytime I call.
I chose my answer because I have always had great customer service everytime I call. The employees seem to really love their job and it shows. Thank you and glad I chose Trupanion. Tammy
Insurer: Trupanion Canada
By: Tammy
Best pet insurance ever
My pet was enrolled from March 2008 through May 2023. Trupanion has been with us through all my pets health needs. The claims process has been seamless and efficient, with staff going to extra mile when I was wrapping up her last couple of claims after her passing. The sympathy card I received in the mail was a heartfelt touch after a very difficult week. Thank you for being with my pet Keita every step of the way during her 15 years of coverage. Blessings, Kari
Insurer: Trupanion Canada
By: Kari
Staff on the phone is very nice and helpful.
Staff on the phone is very nice and helpful. Answered all my queries thoroughly.
Insurer: Trupanion Canada
By: Angela