Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pets Best Saved Thanksgiving and Christmas!
My pooch, Alvin, had been in wonderful health until a recent, rapid decline sent us on a trip to the emergency care of an animal hospital. Unbeknownst to me, Alvin was diabetic and suffering from diabetic keto acidosis. I was devastated as he had recently had a blood test and all seemed to be right with the world. He had been his normal, bouncy, happy, playful self until the night before. His lethargy, vomiting, and bloody urine all onset at the same time and I rushed him to the animal hospital instantly. When the doctor broke the news to me, showed me the estimates, and told me about my options, I was overwhelmed. This all happened just before thanksgiving and I suddenly had a $5700 bill. All the joy of knowing that my baby was going to be alright was ripped away with the concerns of wondering how I was going to pay my bills, especially with Christmas coming up. Pet’s Best to the rescue! I scanned and uploaded all documents and they did the rest from there. They paid my claim with ZERO hassle! There was some delay in processing the claim, but I believe that is due to the holiday season and me not having all records uploaded previously (as they strongly suggest). Having Pets Best is one of the best decisions I’ve ever made and they literally saved my best friend’s life and came through during the holidays for the pupper, me, and my family. Thank you Pets Best!
Insurer: Pets Best
By: Dave
Stress free Pets Best
I carry 2 separate insurances for 4 dogs. Older 13 year old is with his carrier and younger 3 girls are with Oers Best. Comparing both carriers in regards to claims, Owts Best is efficient in every expectation and refunds are in the mail in 2 weeks. The other carrier is a stressful nightmare. Questions, requests for clinic notes, back and forth etc. Free yourself from stress. Go with Pets Best.
Insurer: Pets Best
By: Elyson
They do not even cover surgeries they say that they cover. Complete Rip off. AVOID
My owner called Hartville to make sure that her dog's TPLO surgery from tearing her cruciate ligament (ACL for people), and they said that it would be covered. They have now denied the $5000 claim after she's already paid for it, and their stance is that since the owner did not see an accident or injury, it's not an injury. They say it is an illness that causes the rupture and thus is not covered under her accidental/injury policy. I responded with a long letter about how this patient had no orthopedic history and was acutely unable to put weight on their leg one day after coming in from the backyard, obviously indicating an acute injury. Their response was, "Knee and ligament conditions are orthopedic illnesses...regardless of cause". Do not use this company, as they are the only ones I know of who can deny a simple knee surgery, so there is no telling what else they would deny.
Latest 1 comments
Yes, that is what I am telling everyone I know that asks me if I can recommend a good pet insurance company. I am also spreading the word about this company to my dog park circle and rescues I am affiliated with. Bad business company! Stay away!
Service Excellence
Pets Plus Us consistently provides amazing customer service, whether it is just answering questions or processing claims. They are efficient and very supportive, especially when dealing with serious issues. Highly recommend them.
Insurer: Pets Plus Us
By: Barbara
DO NOT GET THIS INSURANCE
So, I've been paying for this insurance. They "promise" to take care of your pets. But it's the opposite. They're the lackies of the the fucked up vets. Forcing people with no money to pay way more, be in debt and get nothing for it but having to work harder and spend more time away from my pets. They don't do anything. They literally keep you on hold for hours constantly telling you your call matters and we'll transfer you to the next available agent. Newsflash. There are no agents. They take the money and put in 0 effort. It's absolutely despicable. Don't get this pet insurance. They will tell you ALL your claims can't be reimbursed and they'll send you a dumbass email saying here's our EOB. It's a fucking card with descriptions. It literally tells you nothing. I'll go deeper in debt for anyone who'll sue them for me.
Insurer: Pets Best
By: James
So happy we were covered by Trupanion!
Almost lost my girl, she ingested something, and needed EMG surgery. I had to sign for a potential 4,000 bill, a week before Christmas. I was so relieved to have the insurance! Thank you Trupanion.
Emergency care for dog's pneumonia
I had a great experience regarding my dog's emergency care for pneumonia. Pet's Best was very responsive. It was easy to file my pet's emergency vet bill, and Pet's Best was quick to compensate me.
Tinker Bell’s Cough
Our 8 year old cat, Tinker Bell, developed a mysterious cough which took two vet visits and an ER visit to resolve. Having Pet's Best allowed us to choose the best possible treatment for her without worrying about money because we knew Pets Best would have our back. She is doing much better now!
Quick and easy claims
PetsBest claim process is so quick and easy it's amazing. It used to take a long time to process the claim once you sent it in but now I just sent my latest one in and had my reimbursement back in 5 days! I've been with them since 2019 and they only get better. I love my unlimited with 90%reimbursement for both my Frenchies. Only way to go with my little furbabies!!
First Time Experience
This was my first time ever having to file a claim. After spending all night in the vet ER i was exhausted and overwhelmed after spending a great deal of money. This filing process was very easy and gave a moment of peace knowing that I was able to handle something in this experience so easily. My answer from insurance came back fast and the return came fast. Thank you PetsBest.
Insurer: Pets Best
By: Alex