Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Pets Best is the best
Given everything we hear about the insurance industry right now I honestly feel like the best experiences I have are consistently with Pets Best. The app, claims process, and reimbursement are all transparent, easy to navigate, and quick to make a clear decision. I recommend your company and its wellness component to every pet owner I know.
Insurer: Pets Best
By: Jeanne
No issues
Process was clear, hassle-free, adjudication was quick
Post surgery
Highly recommend Heathy Paws to anybody that owns a dog. My dog has undergone 2 surgeries in the past 6 months. The ease of filing a claim helped during this stressful time. Excellent customer service representatives. Reimbursements for my claims appeared in my bank account within days.
Strongly recommend Pets Plus US
Pets Plus US is easy to use and they have been wonderful! From silly bad choices my dog made as a puppy (got beat up by a possum but won the battle in the end) needing stitches and pain medication, to more serious challenges like hind end lameness, it's been great to know that I can get the care for her she needs without worrying about the cost of that care. The portal is easy to use, and they typically have gotten back to me fast then the time outlined. I have nothing but very good things to say about my experience with Pets Plus US!
Insurer: Pets Plus Us
By: Betty LYNN
Healthy Paws Pet Insurance Came Through
I can't tell you how happy I am that I purchased insurance on my fur baby from Healthy Paws. For a very modest monthly cost, they have paid thousands of dollars when she needed surgery and other services. Their response time is amazing! It really helps when you're worried about your pet, that you don't need to worry about how to pay for it. It was one of the best investments I've made.
Insurer: Healthy Paws
By: Ronnie
Pets Plus Us is AMAZING
Pets Plus Us has been exceptional with support and claims for our dog who has elbow and hip dysplasia. In the 3.5 years that we have had our dog, they have reimbursed us $40,000 as he had 3 full hip replacements, CT scans, foreign body surgeries. Without this insurance I don’t even want to think what we would have done.
Insurer: Pets Plus Us
By: Anita
Claims take so LONG
I'm very frustrated with Met Life Pet Ins. b/c their claims process is NOT 5 to 10 business days as they like to advertise. This is deceiving and simply a lie. I submitted a claim for my dog on 11/26/24 and so far, crickets. I sent an email last week for an update, and still, no reply. I will tell you that my claims have been paid BUT, it's simply a painfully slow waiting game. Are they short-staffed? is this why the claims process takes seemingly forever?? Customer service needs to improve: respond to our emails, have a better chat set up. Your chat box is almost always down! You guys are a multi million dollar company...why the lame chat, the lack of communication, the leaving-us-clients-hanging? It's really a disservice and I'm just plain fed up.
Complete Satisfaction
I am thrilled with Pets Best. They adjudicate claims swiftly and correctly. Reimbursement is quick too.
Awesome insurance
Pets Best is the best. Would recommend them to anyone. Great rates for great service.
Claim Paid within 2-weeks minus deductible and co-pay
Harper, our 11-month old Belgian Fur-Missile sustained a cut on her lip and we had to rush her to the vet for stitches under sedation and post op care; needless to say the bill came in high; submission of the vet receipt was easy, and the claim, minus the deductible and co-pay, was processed within 2 weeks and reimbursed directly to my checking acct. Thank you Pets Best