Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
Other Categories
Claim for my little dog Belle
Although there was a problem where I submitted my claim for medication for a condition that had long since had it's deductible paid and was at first told that I would get nothing back on the claim I submitted, once I appealed the claim was paid. Trupanion looked into this and found they were in error and quickly corrected it. That was good service.
Insurer: Trupanion Canada
By: Jackie
He was polite very understanding knowledgeable!
He was polite, very understanding, knowledgeable!!
Insurer: Trupanion Canada
By: Karin
Helpful info and provided it quickly.
Helpful info and provided it quickly.
Insurer: Trupanion Canada
By: Cindy
It is quick and easy.
It is quick and easy.
Insurer: Trupanion Canada
By: Shan
Keisha went over and above and really helped our family out.
Keisha went over and above and really helped our family out.
Insurer: Trupanion Canada
By: Susan
Sick kitty got better, got reimbursed
Processing the claim was easy, snap a photo of vet bill and all good. There was a problem with the cheques. The letters and cheques were not properly perferated and cause an issue with my Bank's ATMs. Got it resolved so it's all ok.
Insurer: Trupanion Canada
By: Dustin
Super friendly all the time and the most knowledgeable people I can talk to that isn't my vet!
Super friendly all the time and the most knowledgeable people I can talk to that isn't my vet!
Insurer: Trupanion Canada
By: Kristie
Great service, caring staff, great plan!
Trupanion is prompt and fulfills their commitments!
Insurer: Trupanion Canada
By: Judith
Helpful staffs
Very helpful staff helped me to setup my plan over phone
Insurer: Trupanion Canada
By: Shafiqur