Hermitage Animal Clinic

duncan Johnson

10/10 for this place. We would follow Dr Good and his team to the moon if they decided to open up shop there. Unparalleled care for all the animals, quick and easy to set up appointments / get prescriptions. Dr good has quickly become a close friend of the family and we are truly thankful for the care he provides our animals!

Feb 29, 2024

Michele Cook

Dr. Logan was so nice. She was awesome with my girl. Prices were fair. The staff were friendly and very personable. You can always tell when they really love the animals. The reception area was spotless, and d didn't smell like a vets office! Thank you so for taking care of Cecelia and me!!

Jun 8, 2024

Madison Riley

I’m really not one to bash a business or write bad reviews but I’m so frustrated. I’ve been with this vet since I got my 7 week old kitten and they’ve been great with him everytime until now. He’s been tested for everything under the sun, he’s had blood work done, etc. I’ve spent over $800. He has been completely healthy. I took him to be neutered the other day. They said drop off is 7:00am. Dropped him off and went home. I called at 11:30 asking for an update and they said he was “up next for surgery”. First of all, why do I have to drop him off HOURS in advance for him to be sitting in a box until 1pm. ( not to mention he was covered in pee & so was his blanket )I got a call at 2:30 saying there was an incident with his surgery and he had passed away and wasn’t waking up from the anesthesia. Doctor Ray said we could come see him and gave us two options. Cremation or we could bury him. One would think that since my cat died under your care, you would take care of the cremation but nope. Tried to say that would be around $380. It’s just ridiculous. Picked him up and he was just covered in pee and it broke my heart. I never got a true explanation as to what happened except that it was an accident and could’ve been an underlying heart condition. I’m just disappointed with how this all played out and so extremely sad I lost my 5 month old kitten to a “routine” procedure. I understand accidents happen but what I’m most upset about is the fact that my kitten was alone in a box peeing on himself for over 6 hours before he was even seen. I wish the doctor would’ve provided a better explanation as to why this happened and/ or if ANYTHING happened during the surgery that could’ve caused him to not wake up. I wish we were compensated for his death and I wish my kitten was treated better than he was. I’m truly disappointed and heartbroken.

Jul 25, 2024

Natasha Burns

We are always greeted with great big welcoming smiles. I trust Shannon and Dr. Goode completely, and my animals are proof of the thought and care they put into each patient. A huge Thank You from the whole family.

May 6, 2024

j witt

Really mixed emotions about this vet clinic. They took great care of our dog when he needed surgery, the staff was always very kind. Our cat however was diagnosed by Dr Ray as having "either a fungal infection of the lungs or lung cancer", for which we treated her for weeks with a course of antifungals with no effect. She was therefore diagnosed with lung cancer, only months to live, and we cried many tears over that. Our other cat had a serious reaction to the purevax rabies vaccine at an emergency clinic so we are hesitant to get that for any of our cats again, and we were told that if we refuse to vaccinate with purevax we will be denied treatment, even though our cat diagnosed with cancer is indoor-only and therefore not at risk for rabies. No hard feelings over that, it's their right to refuse care for whatever reason. But as a result we sought other care. More than a year later, our cat diagnosed with cancer became particularly wheezy, and we took her in to our new vet expecting the worst and letting them know about her cancer diagnosis. Our new vet took x rays and said there is NO way a cat with lung cancer had survived more than a year doing as well as she was, and that she was simply severely asthmatic, did NOT have cancer, and couldn't believe she hadn't been prescribed an inhaler sooner. It hurts my heart to think how many asthma attacks we watched her have, thinking at any moment it might be her last, without any way to help just because she was misdiagnosed. All she needed was an inhaler and a course of steroids every now and then when she gets a flare up. She has been thriving ever since. There are good vets at this clinic and there are some really questionable vets at this clinic. I can't say I'd recommend it.

Aug 11, 2024