Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Pleasantly Surprised
I hear a lot of nightmare stories about insurance companies not accepting claims due to “previously existing conditions” so I was stressed out worrying that they wouldn’t accept my claim for investigating my dog’s urinary incontinence problem. I have previously had claims denied for UTI treatment since she’s had UTI issues in the past. I was concerned they would consider this related to that issue and deny the claim. However, they were able to see that it was a separate condition without further effort on my part and accepted my claim. I was very relieved to get the news because I have been on the fence about whether or not pet insurance is worth it. I have more confidence now, for future issues, that Pet’s Best will have my back.
Healthy Paws Per Insurance Review
I have been a part of Healthy Paws insurance for approximately four years. I’ve submitted numerous claims to them where some needed additional information and others did not. They are great at explaining why it’s being approved or what isn’t being approved and for the most part most of my claims were approved After the deductible was completed. I found them to be very responsive and they expedite the check very quickly once the claim is approved. I find them to be more than satisfactory and handling my pets insurance needs. I would recommend them and I have recommended them to others looking for pet insurance.
Pets Best saved us again.
We have used Pets Best to insure our beloved fur babies for years now. they have come through for us on more than one occasion and for more than one pet. From cancer diagnosis and treatment to illness. They have stepped up to the plate and made sure we could provide the best for our furry family.
Insurer: Pets Best
By: CANDY
Better Than Human Insurance!
Pets Best has been an excellent insurance company! We took my 2 year old dog for his yearly wellness check which included bloodwork & a vaccination. The visit came to $231.55. I filed a claim online with Pets Best, so quick & easy. They kept me in the loop via email and responded with an approval literally a day later. We got 183.33 back in a week deposited into our bank account! No hassles, no problems, very efficient and our visit ended up being only $47!!! I HIGHLY recommend Pets Best Insurance Company to anyone with a pet!
Disappointed
I signed up for coverage for both of my dogs and ended up taking my husky in because he was limping. We saw the veterinarian who diagnosed him with an injury which was new. I sent in my claim and it was denied. No reason whatsoever for it to be denied as that was his initial visit for trying to figure out what was wrong with him.
Insurer: Pets Best
By: Debra
Satisfied
Claim was processed quickly and was explained clearly. I would definitely recommend PEST BEST INSURANCE.
Remy
Pets Best has helped me pay for Remy's expenses at the vet. Im so thankful to have them as my pets insurance. Remy got FIP out of nowhere and became very sick because of it and the insurance has helped me so much with vet visits, medication and even getting her an MRI.
Wonderful
"Since the beginning, 4yrs ago when I signed my boy up, everyone I've encountered has been wonderfully helpful. Any questions I had were easily answered. The EOB were VERY easy to understand and beautifully detailed. Following the claims and submitting couldn't be easier!"
Great coverage with Pets Best
I’ve had great experiences since I enrolled our dog Willie in Pets Best. Excellent coverage! It takes so much of the worry out of going to the vet.
Great all the way around!
The app makes everything easy. Loading my records and submitting a claim was fast! All the items I expected were paid accurately and timely! We had no issues at all. The staus was updated and the the payment came quickly!