Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Sonoma Cat Dad
I have been a loyal customer of Pets Best pet insurance and Arroyo Veterinary Hospital for several years, and I couldn't be happier with the coverage and care provided for my beloved pets, Mia and Felix. From routine check-ups to unexpected emergencies, Pets Best has consistently offered reliable and comprehensive support. The claims process is straightforward and hassle-free, allowing me to focus on my pets' health rather than paperwork. The customer service team is always friendly, knowledgeable, and ready to assist with any questions or concerns. Thanks to Pets Best, I have peace of mind knowing that Mia and Felix are protected and well-cared for. I highly recommend Pets Best to any pet owner looking for top-notch insurance coverage.
Best Pet Insurance
Hello, I have MetLife Pet Insurance for over a Year now, for my 3 Jack Russell's, I have nothing but good experiences with MetLife Insurance, the first year we got Odie and Koba( puppies), all claims were reimbursed almost $5000 the first years, was quick and easy and YES they made ask for Vet Notes with is no big deal Vet will provided it for you. I will definitely recommend this Pet Insurance to Pet Owners
Torn Ligament
"I've used Pets Best for two dogs and can't praise them enough. From copperhead bite, plastic stuck in intestine to the most recent torn ligament. They have always come through for us. Reimbursement check comes very quickly too!"
Grateful Pet Owner
"Choosing Pets Best to insure our dog Kora has been one of our best decisions. It has allowed us to get the best care for two unforeseen surgeries that would have been otherwise unaffordable. The claims are easy to submit and payments are made quickly. Customer service has always been extremely professional and helpful. We can't thank Pets Best enough for helping to keep our loved pet healthy and happy."
Insurer: Pets Best
By: Pam
Claim
Claims are easy to make and response time is usually the same or the next day. Claim is resolved and paid within 10 days. The staff is very cordial and knowledgeable as well.
Horrible Experience
The worst experience I've ever had with a company. After being a 10 year loyal customer to 24PetWatch - they moved my account without my approval to Hartville who then debited my account without my approval for over $3,900, more than 6x what I had been paying. They then refused to return the full amount to me. Completely unethical.
Insurer: Hartville
By: Jean
Easy and fast reimbursement!
Thanks to Pets Best, I could quickly and easily book my dog's TPLO surgery without having to worry about being able to pay for it. I had opted for higher coverage this year and am so glad I got it. Pets Best responded quickly to my claim and reimbursed within days after receiving the medical records.
Ease and responsiveness with claims
Pets Best has been timely in their reimbursement of claims and thorough in their explanations. I am very pleased!
Insurer: Pets Best
By: Janie
Great Pet Insurance!
New to the pet insurance industry last year, I compared several companies. I chose Pets Best and could not be happier. Their claim process can easily be done on my phone and payments after my deductible are very prompt. Highly recommend!
Insurer: Pets Best
By: Lora
review of Pet's Best pet insurance
I am very disappointed in the amount of time it took to address my claim, 3 months. While not expecting my claim to reach my $250 deductible I was expecting the amount to be applied to my deductible. I will not renew my policy once my year is expired. I had much better service with Nationwide Pet insurance and only left due to the premium. Once again, you get what you pay for...