Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Amazing
Everything as advertised, quick claims, great customer service, the complete package. I wish all insurance was this good, like actually.
Insurer: Pets Best
By: David
Pets Best is truly the best
As our first experience with pet insurance Pets Best if in our opinion the very best. Claims submitted and reviewed within hours and payment made within 3 days. Direct to out acct. after out dog had a bilateral CCL repair last fall they covered 90%. Wish human insurance was Rhys good. Good job Pets Best.
Insurer: Pets Best
By: Shari
Insurance you can count on
My dog had an endoscopy due to an obstruction. Having insurance helped, making the situation less stressful. The claims process was easy, and reimbursement was prompt. I highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Lynette
Easy to submit a claim
It was easy to fill out the claim info and attach the scan of the itemized vet bill. The claim was paid relatively quickly, but I had to refer to my dog's policy to understand the items not covered in the claim.
Insurer: Pets Best
By: Brian
Emergency vet visits without stress of costs
We recently had to deal with our French Bulldog being diagnosed with non operable spine issues. It was incredibly stressful and costly but having our Pet insurance in place and access to help with our questions was amazing. Processing of forms was super easy and reimbursement happened quickly - thank goodness for Pets Plus Us
Insurer: Pets Plus Us
By: Krista
Grateful
I am very satisfied with the Pets Best claim submission experience. I have had to file a few times, and each time, Pets Best has been very responsive and true to the policy. I was particularly worried about the most recent time I submitted because my cat had to go through an expensive surgery. I'm so grateful that I have Pets Best and was able to get a lot of the money back.
Insurer: Pets Best
By: Katherine
Worst investment!
This company basically just steals your money every month for the premium and denies any claims you make, regardless of what they are. My dog had an ear infection, a fluke accident, and they denied the claim because they said it was a pre-existing condition. I don't understand how an ear infection is a pre-existing condition and even had my vet write a letter stating the exact cause of the ear infection and how it just happens in dogs from time to time, it wasn't caused by anything he's ever had previously and they denied both my appeal forms. They are greedy, won't pay for anything, and make the entire process horrible. There is no one to even call about discussing a denied claim, their call center doesn't know anything and can't give you any information as to the reasoning for the denial. They said there is no way to contact the appeals team directly which is just ridiculous. Do not get insurance with them, they deny everything and do not care about your pets, just making money off of you.
Insurer: Pets Best
By: Ryle
Boone’s ACL
A few months ago, my high energy 2 year old blue heeler named Boone fell off our back deck and tore his ACL. We got in to see a surgeon as soon as we could and were told a TPLO surgery was the best option. The overall process of attending pre-op visits, scheduling surgery dates, and 10 weeks of recovery have been pretty stressful, and we just wanted our dog to be healthy and able to run around and play again. Submitting my claim to Pet's Best insurance has been the least stressful part of this entire ordeal. I just uploaded my documents to my claim on my account and after a few weeks the claim had been completed with a full explanation of everything that was covered. I am truly thankful for this company for taking a weight off my shoulders during this stressful time. I plan on recommending them to every pet owner I meet. Boone is currently on week 4 of his recovery and doing great, hoping he can run in the yard and go on his favorite hikes very soon!
Insurer: Pets Best
By: Emma
Can't beat this service
It's not often I write about first class service, but in this case, I thought it was important to share my experience as this company is awesome on several fronts, policies offered, customer relations and more. I have been a customer for years but never filed a significant claim as I have been fortunate until recently when my German Sheperd required surgery to remove a mass from her side, then came the bill, then came Nationwide, in both cases it was a home run, great surgeon and great coverage. Wait, it gets better, once my claim was submitted via website, I got a response within 48 hours that it was received and were processing the claim then three days later the reimbursement was ready and would be electronically sent within 24-48 hours, that's a wow, extremely impressed. I would also like share the outstanding service I got at the customer care center in Orlando, Emily, she was great, she walked me thru the process to set up the electronic payment account, trust me, it wasn't easy as I'm not a computer buff but with her extreme patience and expertise we got thru it, she was great. So bottom line is, I'm a happy camper, it's a hard find today to find such high-end service, they really are on our side. Thanks to all, it's helping me deal with a bad situation, really appreciate it.
Latest 1 comments
Too bad this isn't the norm. We've had policies on two of our dogs, very healthy, no issues and they are in mid-life. One of our polices was dropped, on the youngest, with the reason they wanted to boot us out of a policy we purchased four years ago, and force us into a more expensive "newer" policy. Bait & switch.