Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
59,035 total
Other Categories
Scammy behavior when you need help
I’ve been with pets best for years without filing claims. 2 years ago I filed a claim when my dog got an auto immune disease. Not only did they fight me every step of the way to get reimbursed but now they double the monthly cost every year. It takes months to get reimbursement and now I’m stuck paying either $300/month for one dog who is generally healthy or cancelling altogether. They seem great at first but like all insurance companies, in the end all they want is a profit without having to pay out.
Insurer: Pets Best
By: Laura
Very good
I had ensured my dogs, and the first month I did report the vet visit, and they reimbursed me a good amount of the bill I paid for it.
How is this legal?
After eight years as a Pets Plus Us customer, I'm incredibly disappointed with the recent changes and lack of communication I've experienced. What started as a reliable insurance provider for my furry friend has transformed into a frustrating and potentially predatory service. The initial shock came when I noticed a premium didn't come out of my bank account. Upon calling Pets Plus Us, I was informed that my policy was discontinued and I hadn't opted into their new coverage. The problem? I never received any notification of this significant change. This lack of communication alone is unacceptable for a long-standing customer. However, the real issue lies in the details of the new plan. I was offered a policy with drastically reduced coverage – a drop from $5000 per incident to a mere $3000 annually total. This represents a massive decrease in protection for my pet. To add insult to injury, this downgraded coverage comes at a higher price, nearly $30 more per month than my previous policy. When I raised my concerns with Pets Plus Us, I was essentially told that this severely limited plan was my only option. Furthermore, they informed me that if I chose to explore other plans or insurance providers with better coverage, any prior vet visits – even for common issues like vomiting or accidental ingestion – would be considered pre-existing conditions. This is a blatant attempt to strong-arm loyal customers into accepting a subpar product with significantly reduced benefits. This tactic feels incredibly disingenuous and borderline unethical. To penalize customers for exploring better options after unilaterally changing their policy is a terrible practice. It leaves me questioning the integrity of the company and its commitment to its customers. My loyalty of eight years has been met with a complete lack of transparency, a significant reduction in coverage, and thinly veiled threats. While I understand that companies can change their policies, the way Pets Plus Us has handled this transition is deeply concerning. I'm left wondering how this is even legal, and more importantly, I'm incredibly disappointed that this is how Pets Plus Us treats its long-standing customers. Be warned: what appears to be a reliable and trustworthy insurance provider can quickly become a source of frustration and financial burden. I highly recommend carefully reviewing your policy and exploring all available options before committing to Pets Plus Us.
Insurer: Pets Plus Us
By: Jonathan
Latest 1 comments
Experienced the same thing and am so sorry to hear this happened to you as well!
Izzy's Care
"Our dog Izzy had her annual physical. She's getting older so the bill was high but Pets Best did reimburse us for some of the cost and that was helpful."
Pets Best had our backs!
My beautiful girl had unknown health issues and Pets Best did not hesitate to reimburse me as we travelled to specialists and several vets for a plethora of tests. They were responsive to our claims and stood by our contract. I am thankful to have had them by our side. Our girl passed over the rainbow 🌈 bridge and they were immediate and kind in refunding the unused premium we paid. Thank you Pets Best, you made our search for an answer possible.
Insurer: Pets Best
By: Christina
Love Met Life Pet Insurance
We’ve had Met Life 2 years or so, excellent experiences, easy online processing, claims reimbursed within a week or so , very important customer service is great . We’ve had several emergency room visits they were covered and Drs. Appointments , blood work and meds covered . I’d recommend MetLife 💯percent ..
Insurer: MetLife
By: Maryann
Latest 1 comments
Great company gets 10 Stars. Kudos to everyone as well.. Services, responses and yes, recommended 100% without any doubt! Keep up the great work.
Quick and Easy claims
I thought submitting claims might be a hassle but it wasn't. I took a picture of my itemized invoice. I got reimbursed to my care credit card about 2 business days later. That simple! I would definitely recommend Pet's Best insurance.
Insurer: Pets Best
By: Victoria
Ear infection
Pets Best is easy to work with when filing a claim. They have approved almost every claim we have sent in. They get your refund to you quickly directly to your bank account.
One of the better pet insurers
We have a large senior dog who has been pretty healthy all her life but recently had several issues. Healthy Paws has been very good. The premiums are not cheap but particularly in the senior years, the bills add up quickly and Healthy Paws has paid almost everything I have submitted, and most importantly the big bills. I was surprised that the actual vet visit itself (the actual consultation) is not covered but in their defense t is clear in their documentation upfront. Just be sure to sign up when they are puppies otherwise any “preexisting conditions” can cause claims not to be paid later.
5 Stars for Healthy Paws Insurance
.10 years ago we added a German Shepherd to our family. 8 years ago we added Healthy Paws Insurance and have NEVER looked back. They have walked beside us through multiple injuries, surgeries and now cancer. Excellent communication, advice and lighting speed reimbursements. We’re in our end game now and we’re confident Healthy Paws will see us through the final 16 months. Without a doubt, we highly recommend Healthy Paws.