Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Competitive Rates, But a Frustrating Claims Process
I chose MetLife because of the competitive rates they offered after my previous pet insurer drastically increased premiums. Unfortunately, the transition has been frustrating. Several vet visits and conditions were classified as “pre-existing” simply because they were covered under my prior policy. On top of that, every claim has been delayed, repeatedly requesting additional documentation—specifically the veterinarian’s SOAP notes. These notes have been submitted multiple times for each claim, yet the process stalls. Either the notes are difficult for MetLife to interpret, or there’s a systemic issue. If your claim isn’t extremely detailed and prescriptive, expect it to be denied.
Insurer: MetLife
By: customer
Review of processing claim
Sent in documentation regarding my fur kids surgery and it was approved quickly. Still waiting on payment.
Insurer: Fetch
By: TONYA EVANS
Excellent service, fast transaction
When I had problems uploading the documents, I was able to call them and gget step by steep instructions. The transaction was swift, got it back in less than a week
Insurer: Fetch
By: Artie
I’ve had a wonderful experience with…
I’ve had a wonderful experience with Pumpkin. The team is always so nice and helpful, and they handle claims quickly and efficiently. Because of this, I’ve confidently recommended their pet insurance to many other pet owners.
Insurer: Pumpkin
By: Scarlett Goulburn
Great coverage and quick payments
Great coverage and quick payments - this is exactly what we were hoping for when we made the decision to get pet insurance. The app is very easy to file claims and they update you through every step of the process. Very impressed and very relied to have such great coverage for our pup.
Insurer: MetLife
By: Courtney M.
Claim processing is so streamlined and…
Claim processing is so streamlined and smooth. Good job!
Insurer: MetLife
By: customer
Easy and straightforward
Easy and straightforward claim submission. The turnaround time from submission, to review, to payment was exceptionally fast and painless.
Insurer: MetLife
By: Evan
Excellent coverage and handled quickly…
Excellent coverage and handled quickly & efficiently
Insurer: Pumpkin
By: Teri
Easy to navigate
It was easy to submit a claim and my money was refunded quickly.
Insurer: MetLife
By: Katie Arnold
insurance gives peace of mind and fast reimbursements
Our 9 year old recently became quite ill due to what we later surmised was likely ingestion of a toxin ih rotting something or other on a beach in British Columbia, Canada. This required several days of blood work, a two night stay in an ER hospital, an echocardiogram, more blood work and eventually a (life-time, probably) change to prescription diet to support his liver. All along the way, the vets were transparent in terms of recommended course of action and cost. Because we have been carrying insurance with Petsplus us since he was a puppy, we did not hesitate to get the recommended treatments. So far we have submitted 6 claims over the last several weeks and all were handled promptly and per our policy.
Insurer: Pets Plus Us
By: Margaret