Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Lightning fast processing/payout
I submitted a claim at 3am after getting home from a very stressful emergency visit with my pup for sudden seizures. Took me about 3 minutes to submit my claim via the app, including uploading a screenshot of my paid, itemized bill. Visit was 1/27, claim submitted 3am 1/28, claim paid out 1/29. Funds took about a week to hit my bank account, but that’s not a PB issue. I’ve had monthlong waits in the past, so this was an extremely welcome surprise during a brutal time for our family. Great company. I’ve recommended them to everyone who will listen! I’ll never again be faced with choosing between getting the care my pets need or passing because I can’t afford it. There’s so much peace knowing that.
Insurer: Pets Best
By: Joan
Healthy Paws Went Extra Mile
I had a very positive experience with Healthy Paws. My dog was recently diagnosed with an inoperable tumor and the only treatment was very costly radiation therapy. Healthy Paws covered the bulk of this expensive treatment, plus the also very costly diagnostic tests that preceded it. Moreover, they handled things promptly and professionally so I was able to concentrate on getting my dog the care she needed instead of getting bogged down with all kinds of additional obstacles. This whole process involved numerous (often daily) visits to the vet and Healthy Paws often reimbursed invoices within a day or two of submission (even over the Christmas and New Year’s holiday). I am very grateful for the efficiency and sensitivity in the way they handled things and it made an incredibly stressful ordeal infinitely more manageable.
Insurer: Healthy Paws
By: Sarah
Thank You!
"I absolutely love Pets Best! Customer service is always helpful and kind and well informed. My dog (Benny) tore both ACLs in less than a year and both were paid for with no problems. Just recently, Benny wouldn't eat and something was clearly wrong. I rushed him to the vet and how I was going to pay for his treatment wasn't something I had to worry about and that meant everything to me. It turns out he most likely had giardia, and he's now fine, but it could have been much worse and I know Pets Best would have been there for me. I know I can provide Benny with the best care possible. Thank you for that peace of mind!"
Thank you Healthy Paws!
I cannot express how incredibly grateful my family is to Healthy Paws. Our beloved dog needed multiple surgeries, and each time our insurance claims were quickly processed without question. The app makes it so easy to file claims and the turn around time to receive reimbursement was always within two weeks! Amazing! Having a loved pet needing medical care is very stressful, and we are appreciative of the fact that Healthy Paws made the financial stress basically nonexistent! Thank you, Healthy Paws!
Insurer: Healthy Paws
By: Jessica
Claim process easier than expected
This was the first time we submitted any claims for our dog and I was nervous about how much work it would require, how fast it would be reviewed, how much back and forth would occur and timeliness of payment. The portal made it really easy, I just scanned all documents, uploaded and within days had a response about what was included and what wasn't. There were no surprises, and the payment was issued.
Insurer: Pets Plus Us
By: Ann
First time using pet insurance
Recently we got a new pup- Pets Best was recommended to us from a friend. We found the coverage that was perfect for us (to include coverage for some well visit needs as well), downloaded the ap, and found the entire process easy, transparent, and overall great! Reimbursement was quick, and seamless. Account linked for both monthly auto payments, but also auto reimbursement. Would absolutely recommend Pets Best.
Started Off Great, Now a Complete Scam
We had embrace for years. We moved cities and they changed our premium by over $200. We have been previously approved for Physical Therapy for our dog with hip problems and they have now changed the policy so that you have to be in a building with a vet. They have done everything in their power to remove benefits, refuse claims and continue to increase the prices.
Insurer: Embrace
By: Patrick
Claim denied
The insurance company deemed Boo's condition was pre-existing, so they didn't help us at all.
Pet's Best is THE BEST!!
"I am delighted with Pet's Best. I trust that claims will be paid, and they are. It is very easy to upload them online, and they let me know they received them and payment comes quickly. I have had many other plans but none were as easy and responsive as this company. Noi hidden fees or deductions.
Watch out
Be careful. If you're pet had an itch prior to getting insurance, they will deny any claim you submit for your pets condition if one of the symptoms was an itch. Doesn't matter the condition or disease, your not getting paid!